Javier Castillo

CEO @ Empresas ADOC

About

International business leader helping US brands expand in Latin America. ▪️Expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results in sales and service operations in Latin America and US. Vastly experience in delivering strong marketing, sales, customer service, information systems and business-development programs for US and Latin America operations. Entrepreneurial leader and solid team builder ▪️Experienced leader and solid team player with effective team-spirited approach. Proactive motivator with solid reputation for leveraging company competencies, providing common vision, and creating energetic, productive organization. Business-development professional who consistently meets goals ▪️Solid ability in managing local or international companies, developing employee potential, and delivering consistent, profitable results. Specialize in developing cohesive customer service teams driven to propel the ordinary to excellence, delivering results that surpass industry performance standards. Executive Director ▪️Vastly experienced in international operations and skilled strategist who transforms strategic plans into workable solutions. Proficient problem-solver who created and implemented business plans for startup joint-venture for quick expansion into international markets. Solid expertise in general management, marketing, operations, finance, information systems and human resources in Latin America and the US.

Country

Guatemala

City

Guatemala City

Industry

Retail

Skill

Management, Strategic Planning, Retail, Business Strategy, Sales, Performance Management, Store Management, Customer Satisfaction, Strategy, New Business Development, Operations Management, Analysis, Sales Management, Forecasting, Marketing Strategy, Business Planning, Human Resources, Inventory Management, P&L Management, International Business

Experience

CEO

Empresas ADOC

2020 - Present · 6 yrs

Latin America & Caribbean

Empresas ADOC is a leading shoe retailer and pioneer in manufacturing, sale, and distribution of local and international retail brands, including the retail & shoe lovemark ADOC. Brands include ADOC Footwear & Accessories, Caterpillar Footwear, Apparel & Accessories, Hush Puppies Footwear & Accessories, VANS, Merrell, The North Face, PAR2, Bracos, Disney, Heartland, and Steve Madden.

Chairman Of The Board Of Trustees

Universidad San Pablo de Guatemala

2021 - Present · 5 yrs

Nonprofit Board Member.

Dean School Of Business

Universidad San Pablo de Guatemala

2014 - Present · 12 yrs

Supporting & developing business, engineering and arts programs. Researching, teaching and developing coursework for Entrepreneurship and Strategic Leadership at Masters & Doctoral programs.

Vice President

Universidad San Pablo de Guatemala

2017 - 2021 · 4 yrs

Guatemala

Co-Founder

Compra Casa en Guate

2005 - Present · 21 yrs

Guatemala

Founder

Delfi’s - Vita Rem S.A.

2018 - Present · 8 yrs

Guatemala

Managing Director - Central America

Payless

2018 - 2020 · 2 yrs

Central America

Operations, Financial Results, Merchandising, Marketing & Human Resources for Central America Leading director for international e-commerce & in-store technology projects in Latin America. General Manager & Legal Representative for Guatemala. Received Best Region Award - Latin America, 2018.

General Manager & Legal Representative

Payless

2003 - 2018 · 15 yrs

Guatemala

Directly responsible for operations & financial results; legal representative of the company in Guatemala. Received several awards including "Best Customer Service" & "Best Performance" among 170 districts. Achieved significant sales gains and growth. Led several projects for the region & chain – Central America, Caribbean, Mexico and US markets. Opened Guatemala and Mexico markets. Participated as member of core team for review and improvement of company's service model - US & Int'l Markets.

General Manager

Whirlpool Corporation

2001 - 2003 · 2 yrs

Guatemala

Directly responsible for operations, financial, human resources and administrative management of the entire company. Double digit growth in EBITDA and significant cost reductions through efficient operations, and notable improvements in customer service.

Regional Manager & Legal Representative

Papa Johns

1994 - 2001 · 7 yrs

Central America

Master Franchisee for Papa John's Pizza, Jimmy John's Gourmet Sandwich Shops, Kelly's Cajun & Grill for the Central America Region. Initiated and managed operations in Guatemala, El Salvador, Honduras, Nicaragua, Panama, Costa Rica, Mexico and the US. Achieved significant growth in sales and EBITDA through a notable quality, efficient operations and customer service improvements. Head of retail, information systems, human resources and marketing departments.