Faith Castillo

• Processed and reconciled invoices and purchase order discrepancies in SAP, including payment and reversal transactions to ensure term compliance • Point of contact for vendor questions and missing goods/ invoice receipts, utilizing Outlook • Identified and reconciled long-outstanding vendor account discrepancies, ensuring accurate records and timely payments • Coordinated outgoing check distributions via UPS and managed payment runs to ensure timely processing

Created an Excel workflow to manage job requisition files end-to-end and resolved outstanding HR documentation backlogs to maintain complete and organized records • Scheduled interviews and trainings, coordinated candidate correspondence through Outlook and Taleo, and prepared interview packets and onboarding documentation using Adobe and MS Office • Digitized and organized investigation, disciplinary, and union grievance records, creating a filing system and Excel tracker for efficient tracking and analysis • Reviewed and analyzed retention reports/ investigation data and provided insights to the HR Director

Revised and developed company policies and created the organization’s first comprehensive employee handbook, strengthening compliance and communication across departments • Coordinated high-volume recruitment with hiring managers, managing job postings, interviews, and onboarding to meet urgent staffing needs; designed and delivered effective new hire orientation and training • Oversaw employee benefits administration, coordinating open enrollment, vendor relations, invoice reconciliation, and benefit plan renewals and negotiations • Maintained accurate employee timekeeping and partnered with accounting to process weekly payroll, contributing to the smooth transition from Paylocity to ADP • Prepared and analyzed weekly, monthly, and annual HR reports and performed system audits to maintain accurate, organized, and secure employee records • Boosted employee engagement and strengthened company culture through pulse surveys, events, and benefits education during a period of rapid growth

Led the successful opening of Levi Jordan, one of Texas’s newest state historic landmarks, managing operations from initial construction through grand opening • Coordinated project logistics, budgeting, staffing, and communication between contractors, and community stakeholders • Designated Office Manager for the Levi Jordan site; cross-trained and provided management coverage for two sister historic sites to ensure continuous operations • Established a volunteer framework that continues to support site operations and deepen community involvement • Processed expense reconciliations, procurement requests, contracts, invoices, and travel in CAPPS