Casey Murray

Handled the full spectrum of landlord responsibilities, including: • Setting competitive rental rates and collecting payments and fees reliably. • Marketing vacant units, screening applicants, drafting leases, resolving complaints, and overseeing move-ins and move-outs. • Coordinating regular inspections, preventive maintenance, emergency repairs, and engaging trusted contractors. • Managing budgets, tracking expenses and income, paying bills, and maintaining detailed financial records. • Ensuring compliance with local, state, and federal laws related to landlord-tenant relationships and fair housing. • Administering evictions according to legal requirements to minimize cost and delay.

As a business owner, I manage retail properties and subleased spaces in high-profile locations: • Oversaw commercial leases and subleases for kiosks and stores in Huntington Beach and Honolulu, negotiating terms and coordinating build-outs. • Served as landlord and property representative, selecting tenants, arranging maintenance, and ensuring adherence to leases. • Supervised vendor performance and facility improvements to maintain high standards. • Established efficient systems for budgeting, expense tracking, and rent collection for profitability. • Managed day-to-day retail operations, staff supervision, merchandising, and customer service. • Successfully opened and operated retail outlets in prime markets, boosting brand visibility in Waikiki, Laguna Beach, and Huntington Beach.

July 1999 – July 2009 (10 years) • Regional Training Manager: Led a team of 15 Corporate Trainers across four states, providing support, coaching, and guidance. Directed executive development sessions, initiated improvement efforts, and delivered train-the-trainer workshops. Provided facilitation coaching to elevate training standards and managed onboarding for new call centers in Idaho Falls. • Senior Corporate Trainer: Oversaw training for new hires and returning employees in sales and customer care. Used self-discovery methods and intensive coaching to achieve learning results, customizing strategies for diverse learning styles. • Area Sales Manager: Led nine Outside Sales Representatives in Washington and Oregon, driving the team to meet and surpass sales and product targets. • Customer Account Consultant II: Built lasting relationships with over 100 Property Management Companies and Homeowner Associations; coordinated training for 150+ properties covering marketing, contracts, and performance. • Resource Allocation Specialist: Monitored workflow and productivity, communicated operational issues, balanced schedules and appointments, and coached sales managers to refine team efficiency. • Peer Coach: Trained and mentored up to 30 sales representatives monthly during their transition from classroom to sales floor, designed workshops on strategic selling techniques, and provided real-time feedback for consultative skill enhancement. • Sales & Service Consultant: Handled large volumes of accounts for residential and small business customers, consistently meeting revenue objectives, and delivered high-quality customer service through tailored solutions and promotions.

Responsible for monitoring the daily workflow, which included monitoring the call queues and phone representatives' productivity, monitored all operational systems and reported problems as needed, enter all exceptions into TCS work files, and answer all escalated calls which required special handling. Responsible for all call center scheduling and forecasting for credit-activation's activity, and for CMS and TCS reporting. Member of Emergency Response Team and Spirit Committee

Effectively trained, supervised, and assessed performance of new Credit Representatives. Provided valuable support to the sales force by analyzing and interpreting credit ratings from National Credit Bureaus to facilitate wireless service acquisition. Conducted thorough analysis of payment histories to assess risk status and determine deposit requirements for additional services for established wireless customers. Developed and delivered comprehensive training workshops for remote retail sales offices in the Midwest, emphasizing the analysis of credit reports and fundamental credit guidelines necessary for securing cellular service.

Journeyman Grocery Clerk with department management and team leadership experience in a union grocery environment. Delivered exceptional customer service while overseeing daily department operations, product quality, and merchandising standards. High Note Superior Service Award 11/96

Planned and facilitated recreational, educational, and enrichment activities for youth in a safe, inclusive environment. Supported positive social development, teamwork, and emotional regulation while maintaining structure, safety standards, and engagement across diverse age groups.