Casey Feinberg

Senior Customer Success Manager, Payer Partnerships @ Spring Health

About

Welcome to my LinkedIn profile! I am passionate about fostering meaningful partnerships, driving growth, and cultivating a work environment that values empathy and understanding. As a professional dedicated to creating lasting impact, I firmly believe that these three core pillars are essential for driving success and building thriving communities. 🤝 Partnership-Focused: Collaboration is at the heart of everything I do. I believe in the power of bringing together diverse perspectives, skillsets, and experiences to achieve remarkable results. By actively seeking out and nurturing strategic partnerships, I aim to enhance the collective strength of our efforts. Working hand in hand with stakeholders, clients, and team members, I foster an inclusive atmosphere that celebrates the unique contributions of each individual. 🚀 Growth-Oriented: Constantly seeking new opportunities and pushing boundaries is ingrained in my mindset. I thrive on challenges and view setbacks as opportunities for learning and improvement. By maintaining a growth-oriented approach, I encourage innovation and the exploration of novel solutions. I strive to inspire others to break free from their comfort zones, empowering them to achieve their full potential both personally and professionally. 💖 Leading with Empathy: Empathy lies at the core of my leadership style. I firmly believe that understanding and supporting the needs and aspirations of those around us is fundamental to creating a strong, cohesive team. By actively listening to others and valuing their perspectives, I aim to create a safe and compassionate environment where everyone feels appreciated and motivated. Empathy also extends to my clients and partners, ensuring that I tailor solutions to address their unique challenges and goals.

Country

United States

City

New York

Industry

Mental Health Care

Skill

Entertainment, Music, Social Networking, Facebook, Social Media, PowerPoint, Research, Leadership, Social Media Marketing, Microsoft Office, Microsoft Word, Event Planning, Microsoft Excel, Microsoft PowerPoint, Public Speaking

Experience

Senior Customer Success Manager, Payer Partnerships

Spring Health

2025-1 - Present · 1 yr 9 mos

New York, United States

Customer Success Manager

Spring Health

2023-11 - 2025-1 · 1 yr 3 mos

New York, United States

Strategic Growth Partner, Team Lead

Snappy

2021-5 - 2023-11 · 2 yrs 7 mos

Snappy is an all-in-one gifting platform intended for businesses to use the power of experience and connection to drive employee recognition, customer retention and sales prospecting through gifting initiatives

Senior Account Manager - Innovative Partnerships

Taboola

2021-1 - 2021-5 · 5 mos

New York, United States

- Recognized as #1 US Account Manager (2020) as a result of demonstrated customer satisfaction and exceeding set quotas every quarter - Act as a strategic consultant for partners in Taboola’s non-traditional channels (non-publishers, e.g. IMDb (Amazon), Via, Samsung), leading innovative initiatives such as mobile app implementations designed to drive revenue, user engagement, and other client objectives - Monitor industry trends and work closely with internal Taboola teams to provide feedback on existing products and drive the creation of new products to better serve partners’ needs - Prepare and present quarterly business reviews showcasing client performance and identified opportunities - Lead the negotiation of contract renewals typically involving financial modeling and analysis and management of internal/external counsel; successful 95% renewal rate since joining Taboola

Account Manager - Enterprise Partnerships

Taboola

2018-10 - 2021-1 · 2 yrs 4 mos

- Achieved an NPS Score of 77 (Taboola average NPS was 39) and an Account Management CSAT score of 93% (Taboola average was 86%) in summer 2020 customer survey, demonstrating superb consultative service to partners - Provided strategic guidance to enterprise publishing partners, such as Tribune Publishing, by developing digital content strategies designed to meet identified KPIs; contributed to 102% revenue growth and 45% subscription growth over last 2 years for premier client - Leveraged a deep understanding of user experience by analyzing data metrics, fielding open-ended, personalized questions from partners and their consumers, and creating a unique, tailored experience based on user loyalty and type of content consumed - Fostered team growth by creating brainstorming sessions to review technical learnings, client objections, and complex contract negotiations, and provided templates for team members designed to improve efficiency with forecasting and quarterly business reviews