Casey Bailey

Directed route planning and delivery coordination across seven states, optimizing zones and truck volumes for daily operations up to one month in advance, managing up to 10 teams at a time. Developed out-of-town routes for clients requiring simultaneous truck meetings, factoring in DOT driving hours and overall route productivity. Ensured compliance with Standard Operating Procedures (SOP) and conducted onboarding for new hires, including dispatchers and drivers. Coordinated warehouse lane audits for future routes and investigated potential damage to boxes prior to departure, maintaining product integrity. Assisted warehouse teams with offloading trailers and organizing inventory within the warehouse. Consistently ranked among the top five performing sites nationwide, measured by damage rates, piece retention, client satisfaction surveys, and on-time delivery percentage. De-escalated issues with both customers and drivers to ensure timely and efficient deliveries. Oversaw $35 million in annual product deliveries for Restoration Hardware every fiscal year. Achieved a year-to-date damage rate of under 2% and 0% shrinkage. Traveled to various sites to train and mentor General Managers across the country, sharing best practices as a top performing site leader.

Managed the daily dispatch of up to 12 tow trucks simultaneously, ensuring efficient operations. Provided real-time problem resolution for drivers on the road, addressing issues as they arose. De-escalated tense situations and facilitated the release of vehicles to highly escalated customers, ensuring a positive resolution. Oversaw inventory management and prepared vehicles and Bills of Lading (BOLs) for public auctions. Maintained and organized security logs, call records, and conducted internal revenue audits to ensure operational accuracy. Managed nightly revenue of up to $10,000, ensuring proper tracking and reporting. Functioned as a liaison between security personnel and drivers, fostering clear communication and coordination.

Coordinated the dispatch of 15 drivers across a five-state region, including North Dakota, South Dakota, Iowa, Wisconsin, and Minnesota. Managed daily email and phone communications to address operational issues promptly and efficiently. Developed and optimized route plans while helping in the preparation of paystubs for employed linehaul drivers. Functioned as a liaison between vendors and customers to provide updates on driver location and estimated time of arrival (ETA) to the warehouse. Managed cargo claims for vendors regarding product damage incurred during transit.

Assessed shipping liability and prepared invoices for insured freight. Managed billing for stored freight and coordinated return logistics. Oversaw freight return routing, inventory documentation, and manifest creation. Delivered technical support and resolved complex customer service and billing inquiries. Analyzed dock reports from third-party vendors and facilitated return processing for damaged or held freight. Collaborated daily with consignees, customers, delivery agents, and shippers to address issues related to deliveries, linehaul, and final mile logistics.