Caryn Low

1. Manage approximately 200 growth hotels across HK, TW, SG, MY, TH and PH regions. 2. Actively and continuously engage with hotels to make sure supply competitiveness and provide recommendations for hotels to grow on Klook. 3. Identify gaps/opportunities and propose optimization initiative to improve hotels’ selling experience with Klook.

1. Onboard and update hotel merchants’ products across 6 regions: HK, SG, TW, MY, PH, and TH. 2. Identify and troubleshoot onboarding gaps and quality issues with the team. 3. Set up test booking guidelines for task expansion. 4. Explore and introduce internal automation tools to improve the team’s efficiency and accuracy of the work. 5. Conduct data analysis to provide useful insights for workflow optimisation and content standardisation. 6. Actively involved in Stay+ project execution to maintain the competitiveness of Klook.

1. Onboard and update EMEA/US merchant's products, mainly focusing on attractions, tours, and mobility verticals according to Klook style. 2. Monitor live booking status and make immediate API fixes with tech and BD. 3. Provide guidance to new joiners to ensure they understand the team's core responsibilities and can perform tasks independently. 4. Optimize operation workflows with stakeholders, such as BD and Tech. 5. Conduct API training calls with BDs to help them understand Klook’s API workflow and learn about the API support they can gain from MS team.

Area of focus: Digital Advertising, Influencer Marketing & Content Marketing 1. Grow, retain and renew relationships with advertisers and agencies. 2. Conduct roadshow to educate and inspire media planners on the latest marketing trend and Innity’s solutions. 3. Understand the client's brief and objectives to prepare creative media proposals that suit their needs. 4. Execute end-to-end sales process from campaign pitching, campaign execution to campaign performance reporting. 5. Monitor and optimize campaign performance with the internal team on a daily basis to ensure campaign success. Clients served: P&G, TMall, Bayer, Fonterra, Xiaomi, Shell, Dulux, Boost and etc

1. Lead Marketing Team by strategizing and setting marketing directions for the organization. 2. Execute marketing campaigns and report weekly & monthly performance to management team. 3. Provide guidance and oversee new recruited interns and assign weekly tasks to ensure marketing goals are met. 4. Develop templates such as ppt, social media posters & etc to ensure consistency of communication on different platforms. 5. Successfully increased overall follower number and engagement rate. Marketing Campaigns: 1. Launched TB Interview Series - a monthly interview series with industry players to discuss on industry trends and relating back to youth topics. 2. Launched A day as TB intern - a monthly video series to showcase the day-to-day job of TB interns from different projects / positions.

1. Curate information related to virtual / remote internships for Talent Mashup (online internship platform). 2. Act as the student ambassador for Malaysia market. 3. Build and grow relationships with universities by hosting webinars and signing MoUs. - Webinars hosted: Taylor's University, Sunway University, UTAR, UCSI University, UNITEN 4. Lead Marketing Team of Mashup Elites to develop and execute marketing strategies and campaigns targeting to student users. 5. Led 8 internship projects as Talent Captain (student project manager) ranging from content creation, market research, web design & social media marketing and managed 32 interns to ensure project success. Received Talent Basket's 2020 Client's Choice Awards. Clients served: Slovenia Green - Goodplace, Pixel Deep, Sanctuary Resorts, Modern DFD, Forte Hotel Group, PATA Micronesia Chapter, Galilee Tours