Cary Umrysh

Director of Sales, Global @ Volantio

About

Sales and Customer Success Executive with a proven track record of Leadership, Key Account Management, revenue management, business and pricing strategy, AI technologies, and software development, with over 20 years of experience. Known for my relentless focus on strategy, execution and building out organizations with a customer-centric culture. I have worked across organizations to drive positive change and ensure a world class customer experience for the largest international enterprise customers, as well as smaller customers that are just as important to provide great service. My experience is deep in Revenue Management, Dynamic Pricing, Pricing Optimization, AI, B2B/B2C, business intelligence/analytics, and eCommerce SaaS solutions. I have extensive international experience and am highly skilled at managing remote teams. My major skills can be summarized (in no particular order) as: SaaS Sales Executive Customer Success Leader Account Management/Renewals Key Accounts Customer Advocacy Team Management and Development Stakeholder Relationship Building Crisis Management Revenue Management, Pricing and AI Technologies C-Suite Communication Skills Strong Analytical Skills Strong Technical Skills

Country

United States

City

Greater Houston

Industry

Computer Software

Skill

Customer Success, Key Account Development, Global Cross-Functional Team Leadership, Stakeholder Engagement, Revenue Management, Pricing and AI, Revenue Analysis, Business Intelligence, Product Management, Pricing, Enterprise Software, Analytics, Pricing Strategy, Professional Services, Competitive Analysis, Segmentation, Process Improvement, SaaS, Java, Software Development, Cross-functional Team Leadership

Experience

Director of Sales, Global

Volantio

2024-1 - Present · 2 yrs 9 mos

United States

Executive responsible for Global Sales of Volantio solutions to revenue management organizations across the travel space, including major airlines worldwide and resort hotels.

VP Customer Success, Travel Division

PROS

2001-8 - 2023-12 · 22 yrs 5 mos

Houston, Texas Area

Responsible for Customer Success with PROS Revenue Management and Pricing Optimization Solutions for a broad range of customers across the travel industry, including Airlines in the Americas, Europe, Middle-East and Asia. Also responsible for all PROS Revenue Management customers involved in Hotel/Resort Revenue Management.

Sr. Product Manager/Development Manager

Rational Software

1998-5 - 2001-7 · 3 yrs 3 mos

Seattle, Washington, United States

• Sr. Product Manager and Development Manager for the Rational Rose for Java product. This was by far the world's most successful software modeling tool, a version of which was re-branded by Microsoft. This tool is used by software architects and developers worldwide. • Also led team driving product improvements for Rational’s Visual Test automation software • Co-authored a textbook on how to design Enterprise Software solutions in Java using the Rational Rose visualization and design tool. The book was popular enough to be published in 5 languages and is still used today as a class text for undergraduate computer science courses at several prominent North American universities. Forward was written by Grady Booch, who is often credited as being the “father” of Object-Oriented Analysis and Design. Still sold today and has a 4.5 rating on Amazon. IBM acquired Rational Software in 2002.

Sr. Software Developer/Manager

IBM

1989-5 - 1998-4 · 9 yrs

Toronto, Ontario, Canada

• Sr. Software Developer/Manager – Promoted swiftly through six job levels into lead software development roles, working with launch customers on several pioneering software projects • Selected from a team of 120 to lead training on a ground-breaking and much more visual approach to database admin tools, using a new methodology designed at IBM Canada Lab • Trained development and support teams in Bethesda, MD and Research Triangle Park, NC

Intern

Nortel Networks

1988-5 - 1988-8 · 4 mos

Ottawa, Ontario, Canada

Intern program to design electronic control circuits for fiber optic switching devices. Received 6 job offers from various teams within the company upon graduation.