carsten-dirk ludwig

head of customer service switzerland

About

Experienced Head Of Customer Service with a demonstrated history of working in the mechanical and industrial engineering industry. Skilled in General Management, Customer Service, Product Management & Development, Cross-functional Team Leadership, and Business Strategy. Strong support professional graduated from University of Applied Sciences Oldenburg.

Country

switzerland

City

zurich

Industry

mechanical or industrial engineering

Skill

product development, business strategy, project management, product management, management, lean manufacturing, cross functional team leadership, produktentwicklung, customer service, continuous improvement, new business development, six sigma, customer relationship management, kundenmanagement, englisch, key account development, marketing, produktmanagement, produktmarketing, channel account management, vertrieb, sap erp, sap bw, sap crm

Experience

product manager cs

buhler

2011-3 - 2014-1 · 2 yrs 11 mos

product and pricing manager

buhler

2008-3 - 2011-3 · 3 yrs 1 mo

head of customer service switzerland

buhler

2016-5 - Present · 10 yrs 5 mos

leader product management cs and retrofit

buhler

2014-2 - 2016-4 · 2 yrs 3 mos

Leader Product Mgmt CS & Retrofit

Education

university of applied sciences konstanz

2000-1 - 2001-1 · 1 yr 1 mo

university of geneva

management

university of st.gallen

university of applied sciences st. gallen

leadership

university of applied sciences (fh) oldenburg

2000-1 - 2001-1 · 1 yr 1 mo

university of applied sciences oldenburg

marketing

2001-1 - 2006-1 · 5 yrs 1 mo