Carroll Chen

3PL Operations Lead @ Yami

About

I build order out of chaos.I specialize in scaling and optimizing high-volume fulfillment and 3PL operations (800–2,000+ daily orders, 1,000+ SKUs), turning unclear workflows into structured systems that improve execution where it matters most — on the ground.My experience spans WMS implementation, FBA fulfillment, SOP design, KPI ownership, and process optimization. I’ve worked across both frontline operations and system execution, helping bridge the gap between how processes are designed and how they actually perform in real environments.Most of the work I enjoy sits at the intersection of operations, systems, and problem solving — especially in environments where ownership is real, ambiguity is high, and scalable execution matters.Interested in large-scale supply chain operations, fulfillment networks, and building scalable systems that continue to perform as operations grow.

Country

United States

City

Los Angeles

Industry

International Trade & Development

Skill

WMS Implementations, Supply Chain Operations, Process Optimization, Continuous Process Improvement, Third-Party Logistics, Logistics Operations, Process Quality Improvement, Inventory Management, SOP Development, UAT, Client-Facing Operations, Stakeholder Management, Warehouse Operations, Data-driven Operations, Compliance & Audit Management, Data Accuracy, Documentation Management, Risk Control, Process Compliance, Quality Control

Experience

3PL Operations Lead

Yami

2025-11 - 2026-4 · 6 mos

洛杉磯, CA

• Led end-to-end 3PL operations supporting 800–2,000+ daily orders and 1,000+ SKUs, maintaining execution stability during peak-volume periods • Design and built SOP and KPI frameworks across inbound, outbound, inventory, and returns workflows, improving process visibility and reducing recurring operational issues • Led WMS (PDA) implementation and warehouse slotting optimization initiatives to improve execution accuracy and operational efficiency • Owned FBA fulfillment workflows across order preparation, shipment reconciliation, tracking, and carrier coordination while maintaining SLA performance • Coordinated daily execution across teams of 10+ associates to achieve operational targets and service-level expectations • Drove process optimization initiatives and standardized workflows to improve consistency, inventory accuracy, and warehouse execution

Inbound Specialist

Yami

2025-9 - 2025-10 · 2 mos

• Owned 0→1 design and implementation of SHEIN returns workflows, building SOPs and operational structures to improve execution consistency • Managed inbound receiving and warehouse execution activities in high-volume fulfillment operations

Logistics Solution Specialist

PostPony

2025-3 - 2025-4 · 2 mos

洛杉磯, CA

• Designed and implemented KPI and labor tracking systems, improving workforce efficiency by 20%+ and increasing operational visibility • Led WMS UAT and system rollout initiatives, executing 200+ UAT scenarios and aligning system logic with warehouse execution • Owned end-to-end development of OSHA-compliant certification and training systems (0→1), standardizing safety processes across multi-state operations • Partnered cross-functionally with operations and leadership teams to identify workflow gaps and implement scalable process improvements

Operations Specialist

PostPony

2024-8 - 2025-2 · 7 mos

洛杉磯, CA

• Designed and built 0→1 SOP frameworks across warehouse operations, standardizing execution and improving operational consistency across partner warehouses • Executed cycle counts and inventory control processes while maintaining ~99.95% inventory accuracy • Supported daily warehouse execution across receiving, inventory handling, and process coordination activities • Identified process gaps and supported continuous improvement initiatives to improve operational efficiency

Product Associate

Tesla

2024-1 - 2024-2 · 2 mos

Fremont, California, United States

Education

University of California, Berkeley

Economics

Relevant Coursework: Econometrics (Econ 140), Statistics (A), Regression Analysis, R Programming, Data Analysis. Developed a strong quantitative foundation in statistical modeling, data-driven decision making, and operational problem solving.