carrie muller

courtesy services representative

About

Experienced Support Services Specialist with a demonstrated history of working in the media production industry. Strong support professional skilled in Sales, Team Building, Contact Centers, Management, and Account Management.

Country

united states

City

lindenwold

Industry

consumer goods

Skill

windows, pc maintenance, windows 7, troubleshooting, computer maintenance, technical support, customer service, call centers, voip, team leadership, management, software documentation, customer satisfaction, help desk support, data entry, telecommunications, windows xp, process improvement, sales, account management, microsoft office, networking, telephony, team building, voice over ip, vendor management

Experience

independent consultant

jamberry

2015-11 - 2018-9 · 2 yrs 11 mos

advanced products group

comcast

2008-6 - 2011-1 · 2 yrs 8 mos

* Provided support for all Comcast products, which include internet, phone, and cable TV * Assist in answering basic billing questions as well as upgrading service * Acted as team lead for several months * Made sure of schedule adherences as well as assisting colleagues with questions and customer problems

phone service representative

cgs (computer generated solutions)

2006-6 - 2008-6 · 2 yrs 1 mo

* Provided technical support for Fuji Photo lab equipment in a large technical department coast to coast * Photo lab equipment includes printers, ADPC kiosk machines, Epson scanners, Photo Imaging Controllers, film processors and media towers build by IBM * Research and troubleshoot technical issues and questions ranging from simple to complex in a timely manner * Data entry to Astea Database System, ensuring that inquiries and its resolutions are entered properly

pharmacy technician

cvs pharmacy

1999-12 - 2006-6 · 6 yrs 7 mos

* Fill prescriptions * Interact with patients, doctors offices, and insurance companies * Obtain and properly keep patient’s personal information * General Customer Service, including working register

manager

aramark pnc bank arts center

1999-6 - 2003-9 · 4 yrs 4 mos

* Keep a daily opening and closing inventory * Manage a staff of approximately 8 cashiers and 2 kitchen staff * Keep track of money in and out of register * Work included being around liquor and keeping with liquor laws

customer account executive

comcast

2011-1 - 2013-6 · 2 yrs 6 mos

* Assist customers in singing up for new services based on needs * Inform customers of product abilities and explain how it relates to them * Resolve basic billing and service issues * Made sure of schedule adherences as well as assisting colleagues with questions and customer problems * Help customers in downgrades and disconnects of service