Carrie McCathorine

-Acted as the front-line resource to provide customer service on assigned accounts -Collaborated with sales manager and brokers to determine plan of attack for each day -Managed assigned account’s load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load delivered -Monitored and managed account’s building, scheduling, and tracking responsibilities, working with other teams to execute these tasks -Helped develop and execute the customer service expectations for all associated accounts -Responded to all customer emails within the expected time window of the customer -Monitored and managed accounts shipments to assure best practices are maintained

- Responsible for the solicitation of business from new and existing clients to build business volume according to plan - Evaluated customers’ transportation requirements: existing service, mode, lanes, budget, etc., and propose a custom transportation solution from Nolan Transportation Group product offerings

- Managed export accounts of large corporations such as Goodyear, Carrier Corporation, Kuehne + Nagel, Honeywell, and Graphic Packaging - Applied knowledge of global customs regulations, international maritime laws, & promote ease of doing business - Process improvement including identification of internal processing standards and creation of SOPs - Raised over $100,000 in additional business as part of the “Ask For More” program - Provided a full range of support for end-to-end exporting process for customers - Applied knowledge of global customs regulations, international maritime laws, & promote ease of doing business - Conducted market research & led team KPI project management - Managed vendors & customers with regards to eBusiness involvement - Maintained a list of 400 global target customers for EDI Product offerings - Conducted market research & led team KPI project management -Participated in PMW for BAT compliance and was able to improve from a 12% non-compliance to reaching our goal of 5% by utilizing PEX tools, desk references, and implementing Kaizens.