carrie caldwell

technical trainer

About

Healthcare student and experienced Customer Service Manager with a demonstrated work history in office management. Skilled in leadership, customer service, and client satisfaction. Strong support professional with a degree in Business Studies. Looking for opportunities to move into a healthcare setting as I complete my degree in nursing.

Country

united states

City

woodstock

Industry

computer software

Skill

training, management, customer service, customer satisfaction, team building, team leadership, microsoft office, strategic planning, microsoft excel, security, operations management, process improvement, account management, sales management, negotiation, teamwork, performance management, outlook, budgets, system monitoring, security management, security operations, surveillance, verification and validation, alarm systems, video monitoring, project management, inventory management, retail, inventory control, personal security, fire alarm, pers, burglar alarm, alarm management, quality control, office administration, client services, time management, organization skills, leadership

Experience

software implementation coordinator

young consulting

2017-11 - Present · 8 yrs 11 mos

Act as a liaison between end users and software developers. Aid in client migration from legacy to current software including overall project management, scheduling, setting client expectations, testing, training, and support.

assistant director of monitoring

national video monitoring

2017-4 - 2017-11 · 8 mos

Oversee all aspects of the video monitoring department including recruitment, hiring, and training new agents. Supervise day to day operation and ensure productivity and efficacy of procedures and staff. Other managerial tasks including submitting payroll, monthly and annual reporting, budgeting, and forecasting.

customer service representative

att

2015-11 - 2017-4 · 1 yr 6 mos

Aid existing mobility customers with a wide range of issues on their current services. Resolve initial issues, build rapport, review all aspects of existing account to find a need and offer additional solutions through new sales of wired services. Consistently met all Key Performance Indicators, and exceeded sales goals.

vice president of operations

alarm monitoring services

2012-6 - 2015-10 · 3 yrs 5 mos

Ensure the functionality of a 24-hour life safety and security business. Maintain all UL guidelines, troubleshoot alarm and telephony equipment, and automation servers. Handle day to day operation including recruitment, hiring, and training new employees, manage shift supervisors, conflict resolution, regular process evaluation, quality control, and all departmental reporting.

training content

central station university

2011-10 - 2015-10 · 4 yrs 1 mo

central station manager

alarm monitoring services

2008-6 - 2012-6 · 4 yrs 1 mo

Oversee daily functionality through regular process evaluation, quality control, and training. Address client complaints/concerns, maintain daily records, produce monthly reports, employee documentation, and scheduling.