Carrie Hitchens

• Managed financial and daily operations of 286-unit multi-family residential community • Maintained customer satisfaction and proven results with 95%+ occupancy and positive NOI growth year over year • Completed weekly, daily and monthly reports for owners and upper management • Worked with Corporate Marketing team to implement and execute marketing initiatives • Created budgets and financial planning for all community activities • Planned and executed resident retention events and projects • Supervised Facilities Manager and maintenance team to ensure efficient completion of work orders, unit turns, renovations, as well as property and preventative maintenance • Supervised office staff to ensure efficient collection of rent payments and delinquent utility balances, move-out dispositions, leasing and marketing goals, and the highest quality customer service • Took on additional properties, teams and projects as needed for overall portfolio success • Assisted Regional Manager with guiding the portfolio of managers with yearly reporting and budgeting

Bartender: Duties include: Mixing drinks, handle cash and credit card transactions, set up and break down the bar on each shift maintaining a clean work area. Charter cruises range from 40-500 people depending on the boat and event. Event Manager: Duties include: Supervising all event service personnel during the private charter. Act as the main point of co during the event. Make sure the boat is fully stocked for the event and all safety gear is in working order and easily accessible.

Assistant Manager for an Irvine Company Apartment Community. Responsibilities include: qualifying prospective residents, v preparing and processing lease applications, showing apartments, closing sales and insuring timely monthly lease payments by In addition, act on behalf of Community Manager in supervising office staff, maintenance crew members and dealing with contractors and vendors. Daily use of Microsoft Word, Excel, and in-house programs.

Responsibilities include: opening and closing the store, in charge of inventory on a weekly basis. Assisting in employee scheduling, achieving set weekly sales goals, acting as the manager when manager was off duty. Maintaining a high level of customer service while staying in line with company protocol and procedures.

Responsible for customer hair preparation prior to color treatments and styling. Dealt with customer problems. Set up major trade show exhibits.

Currently enrolled in the Fire Technology Program