Carolyn Menard

TBO is a leading global travel distribution platform, simplifying the travel business for both suppliers and buyers. Our suppliers include hotels, airlines, cruises, car rentals, transfers, and rail services. Our buyers consist of retail and API buyers such as travel agencies, independent travel advisors, and enterprise buyers including tour operators, travel management companies, online travel companies, super-apps, and loyalty apps. As a publicly listed company on the NSE (National Stock Exchange of India Limited) and BSE (Bombay Stock Exchange Limited), we reinforce strategic vision and commitment to sustainable business practices. TBO is an B2B agency-only platform and does not transact B2C. We do not offer a publicly accessible website for consumers. Our travel industry partners have, and will always be, our top priority. Our platform enables seamless transactions between these parties, connecting over 159,000 buyers with over 1 million suppliers across 100+ countries. As Senior Business Development Manager (B2B) for all of Canada, my role includes: - Identifying new clients through research, industry connections and word of mouth - Cold calling, agency visits and email outreach - Fostering relationships with existing TBO Agencies - Growing Agents and Agency's use of the platform through trainings, exploratory calls and relationship building - Triaging support to Agents and their clients in the event of any disruption As the sole BDM for all of Canada, I take my role very seriously - focusing on Agent support, speed and efficiency. If you are interested in learning more about this exciting and innovative tool making waves in the Canadian Travel community, feel free to contact me at carolyn.menard@tbo.com

Business Development & Relationship Manager - Building business to business (B2B) relationships with a variety of Travel Agent communities and Consortia through exploration calls, regular meetings with key individuals and scheduled trainings and seminars - Attending Trade Shows as an exhibitor and participating as a Panelist in Agent Events held by different tourism boards - Notifying key accounts of major brand updates affecting our mutual clients (renovations, closures, operational changes due to weather) and collaboratively working through challenges to completion - Navigating emerging organization and operation challenges posed by the severance of the Blue Diamond Weddings Team (WestJet April 2023) from Blue Diamond Resorts, such as the Headquarters move from Toronto to Cancun - Working closely with in-destination colleagues at all Blue Diamond Hotels across numerous departments to promote best practices, client experience and a seamless client transition between the offsite Weddings Department and Onsite Weddings team People Leader and Coach - Training, Coaching and Developing a diverse team of 20+ individuals in a variety of leadership roles working remote, in person and hybrid - Coordinating new policy and procedure programs with Senior Directors, Accounting and Marketing and effectively communicating these new changes to the Team - Offering Coaching and Support to the Team on day-to-day tasks, customer service issues and scheduling conflicts - Effectively Managing all extreme Customer Service Escalations through conflict resolution while preserving the company’s best interests - Identifying key areas of opportunity of organizational efficiency and developing tools, methods and training for implementation - Creating an incentive program for consultants to drive sales and encourage best practices including accurate accounting, exemplary customer service record and sales improvement

- Facilitated Business Development and B2B Account Management for Technology Hiring in the Toronto Area for Insurance, Law and Accounting companies - Handled a diverse existing client portfolio worth $22 Billion and negotiated Terms of Business with new clients for all 27 areas of Hays Recruitment - Achieved 109% fee target for both Contract and Permanent Placements - Provided Recruitment strategies for Permanent and Contract Employees focused on Corporate Client Management

- Demonstrated ownership of the business by maintaining consistent profit and improvement of Team until March 2020 - Assisted Team with issues, conflicts, and obstacles through coaching and development - Consistently helped Team secure highest number of referrals in Canada - Worked in-house supervising onsite Team and Telecommuters - Implemented company standards to secure operational excellence

- Juggled workload and mentored Team - Worked on a dual-team structure (Group Travel and Leisure Travel) - Assisted colleagues with short and long term goals Worked with management to complete financial statements - Managed risk and ensured client satisfaction

- Created Wedding Packages, School, Corporate and Incentive Trips - Built long standing Client relationships from the initial inquiry phase to post-travel, consistently navigating through various stages of the Sales Cycle with multiple clients simultaneously - Built a strong book of repeat clients - Managed multiple stages of the booking and travel process simultaneously through strong organizational skills

- Worked at a fast paced, service-based position that required strong customer service, organisation, and team skills