carol larochelle

My duties were to seperate non-resident and resident aliens from the bank in a professional and courteous manner. On a daily basis I utilized many banking databases as well as internal databases. I quickly learned and became the person to go to for a particularly not very user friendly database and trained many of my team members on this database. As this was a very time sensitive and exceptionally upsetting to the clients that were being exited, customer service was a very key part of this position.

Redesigned lead form for all lead types for entry into LEMS (Dbase system, live database) making it more efficient and readable for Director of Admissions, Executive Director, and all who needed to view lead as well as consolidated binders to include all forms and ensure easier use for auditing purposes. Tracked attendance daily for all students. Assisted students and graduates with job search and writing or resumes. Tracked externship hours for students at externship sites. Issued warning letters for attendance issues, externship issues, and grade point issues. Answered telephones, proctored paper and online testing.

I scanned existing/new documents into Tracker and queried clients information as needed as well as put together application packages for the Section 8 orientation for new vouchers. I covered reception as needed during vacation and lunch breaks. They had a major project that needed to be completed and I managed to get a lot of it completed before their funding exhausted and I was laid-off. Copying, filing, word processing, ad-hoc duties as assigned.

* Assisted in acquisition of software license for Natural Log 8 software and transitioned outsourced 24-logs to in-house production within two weeks of hire date. * Produced complex logs within 24-hour log for scheduled remote and sports events ensuring bumped scheduled spots were made good and within the terms of the sales contract and station policy * Accepted contracts for entry into system and assigned on-air codes and assigned to production personnel. Created filing system for new and existing customer contracts as well as reconciled 24-hour logs to ensure accurate billing and invoicing on a broadcast month basis. * Produced daily reports outlining accounts payables / receivables, customer payments and air times * Assisted Owners and Account Representatives with daily tasks, ad-hoc requests and special projects. .

As a Senior Case Technician/Legal Assistant I was responsible for the daily task of preparing disability claimant's cases for hearing. These preparations ranged in nature as each case was very individual and exclusive to the claimant. After preparation the case was forwarded to scheduling and added to the hearings schedule.

* Aided in maintenance of internal Access database, producing monthly Flexible Deliverable reports for the Compaq account to five Managers / Team Leaders by verifying submitted timesheets of each group. * Voluntarily designed / implemented incoming employee workflow sheet for set-up of office services saving time for IT and new employee. Set-up of company / building access ID badges initially and as needed for new employees. * Arranged domestic / international travel plans utilizing internal / external vendors, entrusted with employee credit card information for services not expensed immediately into CAS. * Planned / supervised vendor services for employee luncheons / off-site meetings / visitors to the EDS site. * Implemented online ordering of office / kitchen supplies setting up regular deliveries for highly consumed office supplies saving time and money. ; * Set-up and maintenance of internal distribution lists as well company directory, telephone and email addresses ; * Other duties / projects as assigned.

Met with the other eight Community Action Council members to review RFP's received from homeless/poverty/social service agencies who submitted applications for Title 5 HUD grant funding and to determine the level of funding awarded.

Activities and Societies: School Newsletter Staff

Desktop Publishing Certificate","Student Success Program Volunteer Tutor"]