Caroline Gomes

Acting as a technical reference for Occupational Health & Safety across eight Logistics, Warehouse, and Sales operations in São Paulo, Rio de Janeiro, and Minas Gerais. Supporting regional coordinators and engineers, connecting senior leadership with operational teams through structured analysis, governance, and problem-solving. Key responsibilities: - Monitoring performance and compliance of corporate Safety programs, including behavioral safety routines, leadership assessments, inspections, engagement initiatives, and KPI analysis. - Preparing technical analyses, executive dashboards (Power BI), and strategic materials for regional directors and executive committees. - Reviewing and training on Safety Operating Procedures; validating second-level risk analyses (APR) for critical activities such as work at height, hot work, and confined spaces. - Interim operational leadership: - Temporarily assumed direct management of large-scale operations (Betim and Belo Horizonte), acting as technical lead for Safety Engineering. - Led local Safety Technician teams, managing priorities, technical guidance, and administrative routines. - Conducted accident investigations, root cause analysis, action plans, and effectiveness monitoring. - Managed PPE procurement, inventories, regulatory documentation (PPP), technical reports, PGR renewals, and Fire Department approvals (AVCB).

Led strategic Occupational Safety initiatives across Sales, Distribution, and Execution operations. Expanded and consolidated national digital safety initiatives, with full ownership of telematics and safe driving programs and leadership of a nationwide outsourced team. Highlights: - Coordinated two Safety Technicians and managed regional operations covering Central-West, North, Northeast, and later Minas Gerais and Espírito Santo. - Led accident investigations, root cause analysis, preventive measures, and structural corrective actions. - Managed regulatory safety programs (PGR, work orders, commitment letters) for sales teams, drivers, distributors, and promoters. - Structured and led national road safety initiatives (light and heavy vehicles), leveraging telematics and behavioral analytics. - Advanced EHS digitalization, including the implementation of fatigue monitoring cameras and development of advanced indicators for decision-making. - Delivered trainings, engagement campaigns, and cultural initiatives across multiple regions.

After rotations across HR, IT, Marketing, Finance, and S&OP, worked with strong focus on Occupational Safety applied to Logistics and Sales Operations. Responsible for structuring the national telematics program from process diagnosis to implementation. Key contributions: - Designed and delivered training programs for Safety Technicians and field teams, standardizing the understanding of safe driving indicators, critical events, and scoring criteria. - Built dashboards and analytical reports from scratch using Power BI, prioritizing usability and executive storytelling. - Led communication strategies and educational campaigns to reduce resistance to telematics and strengthen safety culture. - Structured, trained, and led a nationwide team of up to 16 outsourced analysts responsible for driver performance feedback. - Monitored fleet safety KPIs and supported preventive initiatives with drivers, supervisors, and warehouse teams. - Contributed directly to significant incident reduction and consolidation of defensive driving practices, achieving zero fatalities during the project period.

Actively participated in the national migration from a legacy internal system to SAP, working across process mapping, testing, documentation, and training. Responsibilities: - Conducted end-to-end process mapping through interviews with operational users, documenting current and future-state workflows. - Designed process flows and materials using Visio to support training and change management. - Executed extensive system testing (routes, billing, mobile app orders), reporting issues and supporting IT remediation. - Developed training materials and facilitated user training sessions, including gamified learning experiences to improve adoption.

Worked across environmental operations, occupational safety, and digital innovation, assuming technical responsibilities and supporting both field activities and client-facing solutions. Core responsibilities: - Conducted day and night environmental noise measurements, performed technical calculations, and prepared official reports for clients and environmental authorities. - Developed Solid Waste Management Plans and safety SOPs for seed-processing companies. - Performed site inspections, environmental program assessments, and regulatory compliance evaluations. - Produced EHS training materials for technicians and factory teams. Digital innovation & client support: - Created tutorials, presentations, workflows, and training videos for environmental and safety management systems. - Designed UI layouts and UX flows for internal applications using Illustrator and Figma, collaborating with developers. - Developed institutional materials and supported commercial negotiations with key clients. - Supported strategic accounts with onboarding, training, and usability-driven improvements.

Worked across two complementary areas: supporting EHS operations and contributing to a subsidiary startup focused on environmental and occupational safety management systems. My role combined training development, customer support, system onboarding and assistance with technical recruitment. Key responsibilities and contributions: • Developed training materials and educational content for Safety Technicians and Engineers working in seed, agribusiness and mining companies. • Supported recruitment processes by helping identify and screen candidates for outsourced EHS teams. • Created environmental reports, EHS learning materials and compliance-oriented documentation aligned with industry standards. • Collaborated with the startup’s environmental and safety management software, producing user guides, tutorials and workflow documentation. • Delivered client training sessions, onboarding support, system demonstrations and post-sales technical assistance. • Assisted in client prospecting, identifying needs and presenting the platform’s features to potential partners.

Contributed to the development of UFG’s Solid Waste Management Project through field diagnostics, technical analysis, and improvement proposals adapted to COVID-19 operational constraints. Conducted on-site assessments across the campus to understand waste disposal patterns, infrastructure gaps, and opportunities for environmental education. Key responsibilities and contributions: • Assessed waste disposal practices in high-traffic areas, evaluating segregation accuracy, compliance, and external community impacts. • Analyzed the waste collection infrastructure (bins, placement, usage), identifying failures, risks, and optimization opportunities. • Proposed improvements in signage, communication, and environmental education to enhance correct disposal and recycling practices. • Supported the drafting of the university’s Solid Waste Management Plan, aligning environmental guidelines with pandemic limitations. • Mapped critical and positive points to guide future sustainability and waste management initiatives.

Worked in Level 1 Technical Support and Customer Service, integrating post-sales, user training and process improvement initiatives. Even as an intern, I quickly became a key reference in the team, supporting colleagues, documenting processes, and handling strategic accounts. Key responsibilities and achievements: • Provided Level 1 technical support for a digital communication platform, focusing on troubleshooting, customer guidance, and efficient issue resolution. • Delivered onboarding and training for new team members and end users, creating workflows and best practices to standardize service operations. • Developed internal and external documentation (manuals, guides, tutorials, presentations) to improve usability, customer autonomy and team productivity. • Acted as a bridge between interns and senior staff, assisting with task prioritization, process organization, and communication across teams. • Supported major accounts, ensuring high-quality service, clear communication and fast resolution of technical issues. • Participated in continuous improvement and problem-solving groups, identifying bottlenecks and proposing data-driven enhancements. • Collaborated with the Marketing team by designing system interfaces, visual materials and promotional assets. Highlights: • Recognized for fast learning, proactive support and the ability to translate complex processes into clear, user-friendly materials. • First woman in the company and first intern in the department to take on critical routines, lead training and structure operational documentation. • Strengthened the department’s organization through process documentation, standardized materials and structured trainings.