caroline soutra

customer service billing representative

About

Customer Service Billing Representative at Unum

Country

united states

City

worcester

Industry

financial services

Skill

customer service, microsoft excel, microsoft office, powerpoint, microsoft word, data analysis, leadership, research, teamwork, strategic planning, account reconciliation, telephone skills, event planning

Experience

student account specialist

university of massachusetts amherst

2008-9 - 2010-5 · 1 yr 9 mos

* Used web-based software to identify discrepancies in customer finances * Represented the University in communications with the public * Trained new student employees and perform basic office skills * Basic office tasks: answering phones, filing paperwork, sending out and receiving mail, etc.

customer service billing representative

unum

2012-9 - Present · 14 yrs 1 mo

* Handle premium for Multi-Life risk groups, requesting back up or anything needed to reconcile the payments * Participate in conference calls with new groups or plan administrators that needing more clarification * Speak to clients regarding any issues that may arise or any changes needed to be made * Work with other departments in house to meet our client’s needs * Work closely with field representatives and sales representative to reach a common goal * Help my team with any back log of cash suspense or any questions they have