Caroline Fan

• Designed and launched an interactive learning map that clarified the employee development journey, enhancing onboarding flow and content discoverability across an internal platform used by 2,000+ employees. • Developed engagement-tracking dashboards, driving a 50% increase in platform participation within two weeks. • Produced 30+ onboarding visuals and modules, boosting new hire understanding of company culture by 90%.

• Designed onboarding and user management systems for SeeMuseums’ AI-powered virtual guide, shaping the web MVP to improve user experience and retention, contributing to a successful mobile app launch with 1,500+ users. • Collaborated with backend teams to define user information architecture and crafted a personalized onboarding quiz for the AI system; mapped user journeys and registration flows to ensure smooth onboarding. • Iteratively designed and prototyped onboarding and user management flows; defined visual style, addressed edge case behaviors, and delivered annotated wireframes and high-fidelity prototypes for seamless developer handoff.

• Designed and developed a multilingual campus tour guide with accessibility features, supporting 6 languages and multimodal content (audio, visual, text) to deliver seamless tour experiences and culturally inclusive storytelling. • Led quantitative and qualitative research with 150+ international families; conducted iterative prototype testing to identify key user needs around language support, intuitive navigation, and authentic CMU student anecdotes. • Managing a cross-functional development team and partnering with CMU’s Communications and Marketing Office to launch the platform university-wide in Summer 2025, with plans to pivot towards an early-stage startup.

Core Course: Interaction Design, User-Centered Research and Evaluation, Programming Usable Interfaces, Service Design, Persuasive Design, Design of AI Products, Digital Service Innovation