Caroline Javier, LPT

In my role as an Executive Assistant at Seidor One in the United Arab Emirates, I successfully managed accounts receivable and payable processes, oversaw HR and administrative functions, and coordinated with stakeholders on tender submissions and compliance with sales regulations. Additionally, I efficiently managed calendars, flights, and itineraries for all executives, contributing to the smooth operation of the company.

In my role as an Admin Assistant cum Accounts at Mega Fortris Group of Companies, I efficiently managed sales orders, coordinated delivery schedules, and maintained revenue reports to support business decision-making. With a keen eye for detail and excellent time management skills, I ensured smooth operations and timely deliveries for the company's clients.

In my role as the Executive Assistant to the CEO cum Admin and Accounts at Neweast, I played a pivotal role in ensuring smooth communication across various departments, orchestrating management meetings, and managing travel arrangements efficiently. My contributions enhanced organizational efficiency and cost-effectiveness.

In my role as a Trainer at Convergys, I was responsible for monitoring, evaluating, and providing effective training activities to enhance agent performance. I designed training programs, assessed training needs, and developed training methods to improve agent skills and knowledge. Additionally, I trained agents on company business, new promotions, call flow, and tool navigation to ensure a seamless customer experience.

In my role as a Sprint Inbound Telesales at Convergys in Makati City Philippines, I excelled at providing top-notch customer service, closing deals by showcasing Sprint services' benefits, and efficiently managing tasks to enhance the overall customer experience.

In my role as an Account Specialist/Credit Analyst at Convergys, I excelled in understanding and meeting customers' needs with empathy and efficiency. I handled a variety of tasks, including addressing customer complaints, answering queries, and implementing retention strategies. My ability to provide tailored solutions based on customer demands led to increased customer satisfaction and loyalty.

In my role as the Personal Secretary of the City Mayor in Manila, I excelled in managing notaries, scheduling appointments, and organizing meetings. I also played a key role in creating impactful presentations using PowerPoint and handling mail-shots for the City of Manila.