Caroline Isaac

Senior Human Resources Specialist @ EISAC Automation

About

I am a Senior HR and Business Operations Professional with a career spanning since 2018, combining expertise in human resources, sales, branch coordination, and organizational development. I specialize in building HR systems from scratch and managing end-to-end HR operations for 100 employees, including payroll, contracts, social insurance, performance management, and employee relations. Key Achievements: Developed the Employee Handbook and structured HR policies across the company. Implemented One-on-One performance meetings and comprehensive Onboarding & Orientation programs. Designed a full Performance Appraisal System (2026) aligned with departmental KPIs. Freelance Visa Coordination: Issued 60+ international visas (Schengen, USA, Saudi Arabia) to support staff mobility. Successfully led workforce expansion, increasing headcount by 20 employees. Currently pursuing an MBA at Ain Shams University, with strong proficiency in ERP & CRM systems (Odoo, Zoho, CRM), Microsoft Office, and business operations. I bring a strategic, business-minded approach to HR, combining talent management, operational excellence, and employee engagement. I am looking to connect with forward-thinking organizations and multinational companies where I can develop HR systems, drive operational efficiency, and contribute to organizational growth.

Country

Egypt

City

Cairo

Industry

Industrial Automation

Skill

Customer Service, Communication, HR Operations, Performance Management, Talent Management, Payroll Administration, Employee Relations, Organizational Development, HR Policies, Recruiting, Onboarding, Enterprise Resource Planning (ERP), Labor Law Compliance, Staff Mobility & Visa Processing

Experience

Senior Human Resources Specialist

EISAC Automation

2024-11 - Present · 1 yr 11 mos

Egypt

Managing full-cycle HR operations for 100 employees. Developed and implemented the company’s first Employee Handbook and HR policy framework. Designed and launched a structured Performance Appraisal System aligned with departmental KPIs (2026). Implemented One-on-One meetings to enhance employee engagement and performance tracking. Oversee payroll processing, social insurance, contracts, and compliance with labor law. Increased workforce by 20 employees through structured recruitment planning. Lead employee relations and conflict resolution processes.

Branch Coordinator – UAE Branch

EISAC Automation

2023-12 - 2024-11 · 1 yr

Coordinated branch operations and cross-functional communication. Supported onboarding processes and employee documentation. Assisted in workforce coordination and reporting to management.

Worldwide Coordinator

2024-10 - Present · 2 yrs

Issued 60+ international visas (Schengen, USA, Saudi Arabia). Managed documentation, embassy coordination, and compliance requirements. Supported corporate staff mobility and international travel operations.

Sales Account Manager

delta egypt

2021-12 - 2023-11 · 2 yrs

Cairo, Cairo, Egypt

Managed key client accounts and maintained long-term business relationships. Achieved sales targets and contributed to revenue growth. Strengthened negotiation and business development skills.

Customer Service Executive

Orange

2020-1 - 2021-11 · 1 yr 11 mos

Cairo, Cairo, Egypt

Orange International – Zamalek Branch Delivered high-quality customer service and resolved client issues efficiently. Enhanced customer satisfaction and retention.