caroline douglas

digital content manager - sqa

About

Experienced Digital Content Manager with a demonstrated history of working in the education management industry. Skilled in Moodle, Coaching, Lecturing, Customer Relationship Management (CRM), and Educational Technology. Strong media and communication professional with a BA Information and Communication Technologies focused in Computing & ICT from The Open University.

Country

united kingdom

City

glasgow

Industry

education management

Skill

e learning, curriculum design, blended learning, staff development, social media, project planning, customer service, educational technology, microsoft office, coaching, training, moodle, ict, change management, lecturing, training delivery, instructional design, organizational development, higher education, distance learning, adult education, curriculum development, leadership development, programming languages, customer relations, planning, social networking, collaborative learning, content development, content management, user experience, user experience design, artificial intelligence, educational assessment

Experience

qualification assistant

sqa – scottish qualifications authority

2003-2 - 2006-10 · 3 yrs 9 mos

Working split team between the subject areas of Care and Computing, my role within the Care sector area provided a `one stop shop’ for NHS centres and staff offering advice, guidance and support in line with SQA policies and procedures to gain, maintain and enhance NHS business within the Care Scotland Team. I was also the dedicated NHS contact within SQA for all issues relating to NHS-Scotland. My role within Computing provided customer service and support to a wide range of qualification areaWithin my role within Computing & IT, I provided project support for project based IT qualifications (E-Learning, HN Computing, SVQ IT suite, Internetworking etc.) as well as maintain and co-ordinating budgets relating to projects as well as the processing of consultant contract fees in relation to this work.

digital content manager - sqa

sqa – scottish qualifications authority

2015-10 - Present · 11 yrs

I manage the production and review of digital assessments (summative/formative) and digital learning content across a range of qualification types, curricular areas and levels. I lead on content development training activities for digital assessment users providing a comprehensive overview of question design, use and functionality of online assessment software related systems. I ensure new digital content meets high quality standards with seamless browser and mobile device functionality. I'm involved in the development of new ideas in technology-enhanced assessment approaches including the use of AI/UXI, and manage the application of my organisations accessibility guidelines to existing and new digital content developments.

nhs project officer

the scottish government

2001-2 - 2003-2 · 2 yrs 1 mo

On secondment from SCOTVEC (now SQA) to the Scottish Government on a 2 year project to assist with promoting the uptake of Scottish Vocational Qualifications (SVQs) and Modern Apprenticeships (MAs) within the NHS as part of the Learning Together Strategy. My responsibilities included providing advice, guidance and support through the NHS/Care Scotland helpline on a variety of centre and candidate issues as well as the marketing and promotion of these awards to sell within the NHS sector. In this role I was tasked with developing and maintaining an NHS database in order for accurate and comprehensive information to be easily accessible and manipulate to show target growth.