Caroline Lopes

Directed procurement operations with responsibility for multimillion-dollar spend across critical categories, ensuring uninterrupted supply of gas distribution materials and services. Led and developed a team of 7 procurement professionals, setting performance goals, implementing development plans, and driving continuous skill growth. Defined and executed sourcing strategies for gas pipelines, regulators, meters, automation systems, and infrastructure projects in alignment with engineering, operations, and regulatory requirements. Negotiated contracts and commercial terms with national and international suppliers, securing competitive pricing, favourable conditions, and reliable service levels. Oversaw full contract lifecycle management, including drafting, compliance monitoring, performance evaluation, and renewals. Implemented category management strategies, supplier segmentation, and risk assessments to strengthen resilience and improve supplier performance. Collaborated with cross-functional teams to ensure procurement alignment with corporate strategy, project deadlines, and operational priorities. Managed budget forecasting, spend analysis, and savings targets, delivering transparent reporting to executive leadership and governance committees. Introduced dashboards, KPIs, and procurement analytics to improve decision-making, supplier monitoring, and compliance. Key Achievements: ✔ Directed 748 procurement projects/contracts annually with optimised resource allocation. ✔ Reduced procurement cycle SLA from 120 to 100 days, accelerating supply responsiveness. ✔ Delivered 15% direct savings and 27% cost avoidance on the procurement portfolio. ✔ Achieved 85% assertiveness in self-audit (vs. 80% minimum standard). ✔ Enhanced reporting accuracy and transparency through monthly performance reviews to executive leadership. ✔ Strengthened supplier management and category strategies, ensuring resilience in supply chain operations.

Led strategic procurement initiatives across critical service and material categories, ensuring cost optimisation and supply chain continuity. Managed large-scale contracting processes for house connections, branch line services, and smart meter acquisitions, coordinating with cross-functional teams to align strategies with corporate goals, technical requirements, and budget priorities. Directed negotiations with national and international suppliers using Should Cost and Strategic Sourcing methodologies to secure competitive terms. Strengthened vendor relationships to mitigate risks, ensure reliability, and maintain cost competitiveness. Conducted real-time cost analyses to improve efficiency and reduce contract exposure. Implemented procurement technologies and analytics platforms to streamline workflows, enhance reporting, and improve decision-making. Oversaw project deliverables with strict adherence to governance and audit standards. Key Achievements: ✔ Directed procurement of house connection and branch line services across São Paulo State, managing BRL 150M spend and 200+ service lines. ✔ Achieved 15% savings on specialised service lines and 5% cost avoidance on total contracts through the Should Cost methodology. ✔ Negotiated acquisition of 35K smart meters valued at BRL 85M, expanding supplier base from 2 to 4 (Brazil, China, Korea, EU). ✔ Delivered 14% cost reduction on smart meter units and 13% savings on connectivity, generating BRL 11.5M in savings, outperforming company benchmarks. ✔ Introduced telemetry monitoring via video analytics to track productivity and improve field efficiency, creating future cost reductions. ✔ Implemented dual sourcing (70/30 allocation) to mitigate supply risks and extended supplier payment terms from 30 to 90 days.

Led strategic procurement initiatives across critical service and materials categories, ensuring cost optimisation and supply chain continuity. Oversaw large-scale contracting processes for house connections, branch line services, and smart meter acquisitions, aligning strategies with corporate objectives, technical requirements, and budget priorities. Directed supplier negotiations using Should Cost and Strategic Sourcing methodologies, securing favourable terms and building strong vendor partnerships to enhance reliability, mitigate risks, and ensure competitive pricing. Conducted real-time cost analyses to recommend efficiency strategies and reduce contract exposure. Implemented digital procurement platforms and analytics tools to streamline workflows, strengthen reporting, and support decision-making. Ensured compliance with governance and audit standards while managing project timelines and deliverables. Key Achievements: ✔ Managed procurement of house connection and branch line services across São Paulo State, with BRL 150M spent and 200+ service lines. ✔ Achieved 15% savings on specialised service lines and 5% cost avoidance on total contracts. ✔ Negotiated acquisition of 35K smart meters worth BRL 85M, expanding supplier base from 2 to 4 (Brazil, China, Korea, EU). ✔ Delivered 14% cost reduction on smart meter units and 13% savings on connectivity, totalling BRL 11.5M savings, exceeding business plan benchmarks. ✔ Introduced telemetry monitoring via video analytics to track productivity, improving field efficiency and generating future cost reductions. ✔ Implemented dual sourcing strategy (70/30 allocation) to reduce supply risk and extended supplier payment terms from 30 to 90 days.

Managed supplier portfolios across IT, HR, Facilities, Environment, and Legal categories with total spend of R$220M. Oversaw category budgets including Facilities (R$55M), Urban Transport (R$47M), Rural Transport (R$2.3M), and Cleaning/AC Services (R$5.5M). Implemented Strategic Sourcing methodology, identifying new suppliers, enhancing competitiveness, and applying parametric pricing formulas. Directed negotiations for large-scale contracts, leveraging TCO analysis, market benchmarks, and cost modelling to optimise agreements. Applied Kaizen methodology to streamline procurement processes, improve governance, and reduce inefficiencies in supplier management. Monitored supplier KPIs, including savings, cost avoidance, SLA adherence, and contract coverage to ensure performance and compliance. Key Achievements: ✔ Delivered 15%–30% cost reductions across multiple categories through supplier diversification and competitive bidding strategies ✔ Improved supplier quality performance by shifting from corrective to predictive maintenance, reducing operational costs and downtime. Reduced invoice issuance inefficiencies, strengthening process governance and accelerating financial workflows ✔ Enhanced contract compliance and SLA performance, ensuring long-term value creation in supplier partnerships ✔ Supported business continuity and operational efficiency by aligning sourcing strategies with corporate objectives and global market trends

Managed vendor portfolio for indirect procurement across IT, Marketing, and Facilities categories. Directed negotiations for IT services, including Service Desk, SAP, Oracle, SOC, Basis, networks, and telecom solutions. Oversaw procurement of marketing services, including ATL/BTL agency contracts and strategic campaign sourcing. Managed Facilities procurement covering security, cleaning, travel, office supplies, and labour services. Led RFP, RFQ, and RFI processes, including scope definition, SLA and KPI establishment, and risk evaluation. Implemented Strategic Sourcing methodology, delivering structured reporting for management and executive leadership. Developed and applied inventory management solutions to reduce excess stock and project-related costs. Key Achievements: ✔ Executed marketing agency consolidation project with a spend of R$10.8M, reducing suppliers from four to one through a competitive RFP process. Achieved 62% cost reduction by transitioning from high-cost “gourmet” agencies to a boutique model under a five-year contract. ✔ Negotiated favourable terms on construction and service contracts, improving risk allocation and securing cost efficiencies. ✔ Enhanced supplier management through performance metrics, SLA enforcement, and contract governance.

✔ Managed R$50M annual marketing spend across ATL, BTL, digital, and incentive campaigns. Negotiated and consolidated agency contracts, securing favourable terms and improving ROI. ✔ Implemented cost-reduction initiatives through portfolio analysis and supplier renegotiations. Utilised SAP and ARIBA for spend tracking, contract management, and process automation. ✔ Enhanced compliance and supplier performance through KPI-driven scorecards

- Renegotiated strategic contracts; managed a portfolio including policy issuance, facilities, and legal services.

- Delivered administrative procurement, supporting marketing department demands; managed vehicle and furniture insurance; sourced office supplies; developed and executed cost-reduction projects through contracts and strategic partnerships; implemented performance measurement systems.

Professionalism Defined - Penske Logistics Dez 2011 current

- Major in System Analysis

- Acquired knowledge of Canadian culture and other cultures present in the country, including Japan, Korea, China, Arabia, Mexico, Venezuela, among others. Completed secondary education study abroad program in Vancouver, Canada (June–August 2011), with a focus on the English language.

Completed by **Caroline Lopes** March 30, 2026 Approximately 11 hours Final grade achieved: 91.50% The account of **Caroline Lopes** is verified. Coursera certifies the successful completion of *Supply Chain of Agriculture*.

Learn when you should and should not negotiate Learn the importance of planning and useful tools to improve your success: e.g. Setting Specific Objectives, MDOs, LAAs, and BANTA Be able to recognize positions & interests, wants & needs, tactics and how to give concessions What are the key steps to follow after the negotiation is complete.