carolina castro

responsable de proyectos bpo

About

Responsable de Proyectos SAS / Project Manager SAS

Country

spain

City

madrid

Industry

management consulting

Skill

marketing, marketing digital, rrss

Experience

marketing and crm consultants

mcontinua consulting

2010-11 - 2013-1 · 2 yrs 3 mos

Development and implementation of Marketing plans for companies in Netherlands and Spain.

key accounts supervisor

mci worldcom telecomunicaciones

1995-4 - 2000-10 · 5 yrs 7 mos

responsable de gestiÃ³n de proyectos sas de la administraciÃ³n pÃºblica

red.es

2013-1 - Present · 13 yrs 9 mos

Responsible for the coordination of different projects to consolidate the further development of IT Systems in Spain. Coordination and evaluation of support vendors. Construction and development of management scorecards and reports. Analysis and control of databases, CRMs, KPIs and SLAs of the different support services as well as market prospection, offer evaluation, budget and invoicing control. Interfacing, support and advicing with relevant areas for the launch and management of the different project support centers.

responsable de marketing

grupalia internet - gnet

2005-5 - 2010-2 · 4 yrs 10 mos

* In charge of the planing, development and monitoring of the Marketing and Business Plan, reporting to the * CEO. Coordination of the Sales and Customer Service teams for the achievement of the Marketing Plan * objectives. Organization of customer sales events, vendor negotiations and media communications.

jefe de proyecto

multiasistencia

2003-12 - 2005-4 · 1 yr 5 mos

* Development and implementation of a new call center management model using a new incentive system * for the application in the existing platforms with over 200 agents. * Management of a new call center for the launch of a service diversification project, reporting directly to the * Director of Operations.

customer relations management

office depot nederland

2001-2 - 2003-10 · 2 yrs 9 mos

* Responsible for the organization and achievement of European level objectives in the Customer Service * Department for Spain and Portugal. Reporting directly to the Director of Call Center Operations. * Responsible for the reports sent directly to European headquarters.

responsable de proyectos bpo

everis

2015-1 - Present · 11 yrs 9 mos

Project lead for public tenders. Responsible for the coordination of different projects to consolidate the further development of IT Systems in Spain. Coordination and evaluation of support vendors. Construction and development of management scorecards and reports. Analysis and control of databases, CRMs, KPIs and SLAs of the different support services as well as market prospection, offer evaluation, budget and invoicing control. Interfacing, support and advicing with relevant areas for the launch and management of the different project support centers.