Carolina Montoya

* Developed 3PL warehousing KPIs to drive accountability and ensure expectations are met * Create policies and procedures for all warehousing activities * Helped convert manual processes to automated solutions * Increased warehousing FEFO score (First Expired First Out) by 30% * Reduced warehouse-caused damages by 20% * Led the transition to new warehouse and established operating procedures, inventory handling and EDI accuracy * Present warehousing KPIs and corrective actions to manager and team monthly * Work with inventory analyst to identify discrepancies at 3PL warehouses * Lead weekly meetings with all 3PLs to review previous week’s metrics, implement action plans and address concerns * Collaborate cross-functionally with transportation and customer service teams to achieve delivery service targets. * Assist quality assurance team in inventory tracing and product recalling efforts * Coordinate with accounting to validate or resolve customer claims * Work with all warehouses to develop capacity plans to better optimize planning parameters and overall spend in the warehousing network

• Manage order processing for US domestic market through JDE; main accounts being Amazon, Target and Walmart • Coordinate with Hong Kong office and 3rd party warehouse to ensure allocations are in place to support orders • Create reports to track order fulfillment • Review EDI and manual orders for accuracy before releasing • Liaise with account managers or customers for pricing discrepancies and delivery dates, negotiate alternative solutions

• Build, revise and develop the production schedule for each quarter • Coordinate production flow for one or multiple products • Plan, optimize and prioritize operations to ensure productivity • Determine resources needed to cover production demand • Assign teams and staff to particular production operations • Manage and monitor projects to ensure timely completion • Prepare and submit status performance reports • Identify and mitigate the impact of downtime in the production line

• Create pricing strategies for transpacific and transatlantic logistics • Review client’s operations to develop tailored solutions that enhance their supply chain • Analyze trade lanes to identify fastest or most cost-effective routes based on customers’ requirements • Negotiate with carriers/shipping lines to increase profit margins • Classify commodities according to HTS code standards and review logistics and customs documentation • Present SOP’s for new and existing accounts to ensure accurate fulfillment of procedures

• Manage business accounts and process over$60,000 cash transactions • Build relationships with business owners and introduce them to multiple lines of products • Audit banks daily activities to maintain compliance with legal regulations • Train new associates on banking systems, policies, and procedures

Graduated top 15% of my class