carolina hernandez

sales office manager

About

Sales Office Manager at IHG - InterContinental Hotels Group

Country

united states

City

miami

Industry

leisure, travel, & tourism

Skill

hospitality management, hospitality industry, marketing, hospitality, customer service, event management, opera, hotel management, hotels, microsoft excel, front office, resorts, tourism, sales operations, photoshop, illustrator, delphi certified, sales process, accounts receivable, managing accounts, managing database, microsoft office, people oriented, communication skills, creative problem solving, office management, administrative office support, photography, digital photography, studio photography, management, food and beverage, office administration, social media marketing, graphic design, microsoft word, microsoft powerpoint, microsoft outlook, adobe photoshop

Experience

sales office manager - ihg

intercontinental miami

2014-3 - 2019-12 · 5 yrs 10 mos

sales office manager

intercontinental hotels group (ihg®)

2014-3 - Present · 12 yrs 7 mos

* Manage and controls competency level of Hotels DELPHI data base. * Write, create and generates new and existing DELPHI, Market Vision, and Crystal reports for Directors and Managers. * Generates End of Month/Quarter, Pace/Performace Tracker reports, Sales, CCS bonus audit, and production for Sales, Catering and Conference Service teams. * Provide Directors of Marketing, Catering, Sales and Conference Services, with support in generating accurate reports for forecasting purpose. * Manage and update department internal checkbook. * Train all employees in DELPHI system and hotel standards. * Maintains Hotels expected DELPHI competency level. * Assists Directors with the Budget and Marketing Plans as required. * Provide administrative support to DOSM & MCM.