carol hulse

* Part-time, remote contract work. Volunteered at BrightHaven since 2012) * ► Write, edit a wide range of communications including blog posts, online learning content, PowerPoint presentations, fundraising (marketing) appeals, news releases, articles. * ► Create blog posts that share BrightHaven’s story, educate readers regarding nonprofit’s unique work and healing approaches and show how animals benefit from this work. * ► Maintain organization’s WordPress website content: www.brighthaven.org * ► Manage overall education program and related sub-projects. Administers large fundraising project.

Part-time, remote contract work) ►Crafted Constant Contract marketing and informational newsletters.

► Utilized tactical and strategic expertise to create and edit a variety of internal communications, often with change management focus. Created a variety of PowerPoint presentations that clearly communicated business story. ► Interviewed people and wrote various business and human-interest articles for department website. ► Developed manager tip sheets to facilitate team discussion based on bi-monthly newsletter about major project; wrote and edited articles for this newsletter.

► Designed and managed department website to provide "one-stop- shopping" for information, tools and resources. Focused on usability and information consolidation. Received financial award for each website redesign; format adopted by other departments. ► Designed, developed and managed four team wiki (intranet) sites tailored to fit needs of three distinct user groups. ► Created and implemented innovative stories program across Cisco Services that generated relevant inclusion and diversity business impact proof points. Developed story angles, interviewed individuals. Wrote stories and video scripts. Devised and executed related strategic communication plans.

► Managed Internet Services Group-Investments (ISG-I) wiki (intranet) site as designated department Subject Matter Expert. Created content, updated site and consulted regarding content and format. Developed “ISG-I Wiki Subject Matter Expert Reference Guide” for department use and conducted related training. ► Organized and standardized department information and documentation for new Program Management Office. ► Documented current ISG-I operating processes. Consolidated this information in a single document for easy user reference.

► Standardized customer communication project management, ensuring related internal and external customer communication was consistent and delivered in an organized manner. Created a process and framework, including a project plan template. ► Guided product and project managers regarding the effective management of customer upgrade/migration projects and the related customer communications. Established department customer communication guidelines. ► Collaborated with various product managers and different departments to manage multiple “shared” communications, resulting in more efficient and informative customer communications while minimizing the number of times the same customer was contacted.