carole samuelson

* Audit customer contacts for quality, compliance and adherence to company policy * Effectively coordinate with the various ARS departments in preparation for satisfying client requests and preparing audit-related deliverables. * Reviews and completes client (remote or onsite) audit deliverables. * Manages onsite audits to ensure a well-organized and effectual audit. * Logs, tracks and oversees completion of client issues and requests via internal tracking system. * Drafts, reviews and coordinates audit remediation plans. * Manage, review and interpret client communication changes as appropriate. * Maintains expertise in client requirements to support all ARS departments including Talent Development. * Reviews and supports development of training and education prompted by client requirements. * Consistently reviews current processes to ensure best practices.

* Certified Fit Specialist to company standards * Certified in Fitting of prosthetic breast forms to mastectomy patients * Execution of special orders * Consistently go above and beyond to ensure the highest * Locations with high profile clients, maintain customer privacy * Build strong customer relationships through exceptional shopping experiences * Downtown San Diego and South Coast Plaza locations

* Responded to inquiries for information to a diverse and international population * Provide dprofessional, courteous and personable service to each potential student * Executed heavy outbound calls and database management with detailed documentation requirements * Determined the best student counselor to assist them in reaching their goals * Provided feedback to contribute to best practices to create the best possible student experience * Managed, updated and maintained database containing hundreds of inquires * Assisted in training team members on new technologies and procedures * Member of department engagement committee; responsible for creating and executing special events to aid in creating a positive and engaged staff * Created and executed "Best Practices" training * Maintained strict adherence to Family Educational Rights and Privacy Act (FERPA) * Hand selected from thousands of to pioneer all new Student Inquiry Department

* Maintained in depth and current knowledge regarding Veterans Affairs and Active duty educational benefits to be able to explain, instruct and assist students in utilizing their benefits * Maintained knowledge of relevant information of requirements of active duty service to provide appropriate solutions to educational needs for active duty service members and their families * Recruited, enrolled, and provided personalized counsel to potential University students * Followed up with inquiries for assistance and information * Advised potential student on appropriate degree programs relevant to student goals * Assisted new students in preparation for first course * Took action on student first outcomes ensuring the best interest and highest standard of service * Mainted in dept knowledge of higher education including accreditation and finance options including Title IV funding * Strict adherence to Family Educational Rights and Privacy Act

* Client account management to provide customer service and maintain client satisfaction. * Maintained personal customer accounts; providing for all customer needs. * Assisted Vice President with marketing research, product development, and various projects. * Communicated with outside Sales Team, providing product information, scheduling, inventory, and creating sales support tools. * Sales & Marketing Team Leader, creating and coordinating mailers and customer follow up programs. * Purchased and maintained inventory of office supplies. * Conducted research for product development including organic and green products

* Maintained company data base of company inventory * Received product offers and requirements from international clients and maintain records for sales teams. * Document and image editing for client review * Prepared of invoices, purchase orders and proforma invoices * Provided administrative assistance to company executives

* Service The Signature Shop & The Babcock and Story Emporium * Provided exceptional customer service to the patrons and visitors of the historical Hotel Del Coronado * Maintained in depth knowledge of hotel including current events and historical knowledge * Created and maintained store displays of merchandise * Drove store sales through suggestive selling

* Support the Small Business and Innovative Research Program, SBIR of the United States Navy * Provided administrative assistance and document organization * Coordinated travel orders through government program * Prepared various meeting resources including meeting materials, power point presentations and meeting set up

Human Resources Analyst at Sony Electronics

Specialization: Organizational Leadership Activities and Societies: Golden Key Honor Society

Activities and Societies: Alpha Delta Pi, Women's Resource Center