Carola H.

o Lead license optimization efforts by identifying redundant or unused software assignments. o Evaluate license requests to ensure appropriate tier selection and minimize unnecessary spending. o Support contract renewals and vendor negotiations with usage data and optimization insights. o Conduct software license assessments to ensure compliance with vendor terms and audit readiness. o Maintain current software inventories; track release history, end-of-life, and support status. o Identify required software updates via audit findings and lifecycle data. o Collaborate with users and IT teams to remove or upgrade obsolete software and prevent reinstallation. o Partner with Security to remediate software vulnerabilities and reduce risk. o Facilitate monthly reviews of unresolved vulnerabilities and emerging compliance issues. o Advise IT and business leaders on compliance requirements and remediation impacts. o Active member of the Software Approval Board, reviewing and guiding software acquisition.

Procured and managed life cycle of all end user hardware equipment (including inventory and disposition). Procured and managed life cycle of most end user software licensing (single, multiple, cloud, SaaS, subscription, etc.) including Adobe, BlueBeam, Unity, Autodesk, Visual Studio, JetBrains, Maxon, Chaos, MatchWare, etc. Developed and optimized printer management service to supervise and maintain over 480 printers. Built, developed, and led key vendor partnerships to scale delivery, meeting a constantly evolving demand landscape. Advocated for developing ITIL based enterprise-wide software and hardware standards and procedures. Partnered with finance and IT managers to streamline processes. Provided resources for contract lifecycle management including net new contract terms and renewals. Participated in budgeting, process mapping and analysis of IT related end user services. Enabled visibility of IT purchasing processes by providing hardware and software inventory data and analytics. Directed and mentored up to two employees, with a focus on helping them advance their careers. Approved invoices and assisted with related issue resolution as needed. Coordinated maintenance and repair activities.

Increased productivity by leading and coaching one employee hired to assist my job role Coordinate with other team supervisors to increase team effectiveness Responsible for printer management contract supporting over 450 printers Software management (purchase, license logging, documentation) Procurement for several locations and affiliates using SAP Document procedures, resources, solutions and act as subject matter expert for the team

Desktop supplies procurement logistics for several locations and affiliates SAP supplies requisitions and follow up Balancing inventory requirements and budget restrictions Desktop support asset tracking/management IT asset disposition Team leader Document procedures, resources, solutions and subject matter experts for the team Help Desk/Desktop Support Ticket Management Help Desk customer support by phone, remotely, and in person Microsoft SharePoint front end user support Configure and deploy new workstations to techs for final setup Troubleshoot, repair and coordinate repairs and RMAs of computers and other IT related equipment

Help Desk/Desktop Support Ticket Management Help desk customer support by phone and in person IT Assets Tracking New workstation setup Supplies Acquisition and Distribution Troubleshooting and Repairs

Created IT hardware assets database to provide management with reporting for out of warranty equipment and other vital data points. Retouched, published, and maintained employee photos and created special event photo presentations. Designed, instituted, and maintained queries and reports as requested while utilizing various systems. Established / set up new workstations, upgraded / reconfigured existing workstations, and developed / maintained company organizational chart.

Provided administrative support to IT team (scheduling, correspondence, spreadsheets, and mail) and coordinated repairs and technicians onsite for various hardware issues. Created documents, forms, technical instructions, and publications on the Intranet. Purchased hardware, software, parts, and services and managed software and hardware inventory using Track-it!. Approved invoices and was the liaison to accounting department and management. Created reports and maintained phone lists, organizational charts, and project schedules. Coordinated setup of new employees, administered Enterprise document management system, and trained and supported users. Ran manual backups of Novel and DEC servers. Created user accounts in AD and Exchange. Supported phone, voicemail, and security systems at two locations. Oversaw corporate cell phone and BlackBerry inventory, including technical support.