Carol Zollinger

Providing expertise in collaboration platforms, including M365 and Teams administration, SharePoint design and administration, process streamlining and automation, and user training.

Responsible for the design, implementation, customization, and support of SharePoint and Power Platform solutions to meet the needs of the agency. Manage and maintain the SharePoint environment; work with departments across the agency to design and implement business solutions and processes to enhance productivity and collaboration. Provide training and support to end users and platform contributors. Manage permissions and governance to ensure compliance with HIPAA and other relevant regulations. Collaborate with IT team members to integrate SharePoint with other systems and processes, including migration of data. Create and maintain technical documentation, user guides, and training materials for SharePoint users. Provide ongoing training to agency employees. Manage and maintain Microsoft Teams environment, including the integration of SharePoint within Teams. Provide sysadmin and IT support for electronic health records system.

Coach students in grades 6-8 in creative writing for Power of the Pen competitions. Provide education and constructive feedback on brainstorming, narrative structure, and storytelling techniques. Organize off-campus events to mimic competition as students prepare for district, regional, and state events. Attend competition days with student team and judge rounds of writing for students in other districts. From 2012-2015, co-coordinate tournament as host school annually; including raising support funds and community involvement, organizing volunteer staff for the tournament day, and managing setup and teardown for the event.

Manage client accounts and relationships, acting as the primary point of client contact, conducting regularly scheduled status calls, and attending in-person client meetings when needed. Act as escalation point for India-based production staff, answering questions, resolving issues, or redirecting queries as needed. Monitor journal publication schedules and inflow/outflow of files to the production teams and publisher. Work directly with the journals division director and other management to ensure that contractual obligations are met or exceeded. Coordinate with engineering team to conceive, develop, and implement process improvements that improve production efficiency and product quality. Coordinate staffing and training of freelance copyediting teams according to client workflow needs.

Manage copyediting workflow and staff, acting as primary resource for style and process questions for the team editing Proceedings of the National Academy of Sciences articles. Act as escalation point for concerns from authors and publisher, and troubleshoot production problems.

Copyedit articles for the Proceedings of the National Academy of Sciences, adhering to received style guide, managing editing and corrections work on strict turnaround timelines. Communicate content queries and required style changes to authors effectively and answer questions about editing as appropriate; communicate with PNAS editorial staff regarding questions and concerns raised by authors during article production.