carol tatum
partner
About
15+ year’s leadership experience in Operations with focus on Customer Service, Business Operations/Excellence and Strategic Planning and Portfolio Management within the high technology and networking industries. Drive demonstrable results that provide a major measurable business impact. Proven success in creating synergy and organization out of blue sky, chaos and ambiguity. Thirst for learning and expanding knowledge base. Reputation as a creative problem solver and strong multi-level communicator and collaborator open to new ideas. Recognized for strong people leadership. Background includes: Build and manage portfolios of strategic and operational initiatives to drive multi-billion dollar Services business Proven success in achieving 99%+ investment dollar utilization, business value and efficiency on multi-million dollar portfolios Demonstrated excellence in building strong internal and cross-functional relationships History of achieving high customer, partner and stakeholder satisfaction Ability to build and develop high performing teams to drive execution.
united states
mesquite
computer networking
business alliances, strategic planning, strategic portfolio management, business process improvement, business operations, customer service, customer experience, customer acquisition, program management, vendor management, organizational behavior, team building, cross functional team leadership, global management, business strategy, cloud computing, go to market strategy, sales enablement, enterprise software, cisco technologies, data center, unified communications, metrics, product management, saas, pmo, channel, strategy, portfolio management, project management office, leadership, operations manager, operations, operations management, executive operations management, supply chain operations, global strategy, channel strategy, strategy implementation, planning
Experience
senior manager, services | planning, strategy and business excellence
cisco
* Major Accomplishment: Established planning and execution infrastructure for Services Supply Chain with focus on effective, efficient, and collaborative results. * Program management of Global Supply Chain strategic innovation programs and Inventory Planning * Established and drove holistic fiscal and strategic planning processes with global and theatre partners and stakeholders * Established and launched first Services Supply Chain PMO; functional co-chair for Technical Service PMO * Vendor management for consultants Bain and Trium
partner
be&e consulting
senior mgr, customer services
cisco
* Major Accomplishment: Accountable for achieving operational and transformational targets for Americas Customer Service, which delivered >50% of Cisco bookings. * Key contributor in design and execution of Customer Service Transformation for Americas (US, Canada, Latam) * Drove Customer Relations Operation Strategy with 3-year vision * Global and cross-functional responsibility for critical manufacturing escalation process and execution * Americas – achieved highest customer satisfaction results for 2003 - 2004 * Established first technology oriented CS team from acquisition, sales/BU alignment, integration and strategic initiatives * Established first channels, 2-tier and distributor teams
director, strategy and planning
cisco
* Major Accomplishment: Drive strategic planning and execution for a $10B+ Services business * Responsible for global and cross-functional investment portfolio of $200M+ per year * Accountable for analysis of strategic concept viability, business value and timeline of ROI, achievability, viable risk plans and scenario creation for funding decisions * Drove collaboration and financial/business interlocks with Technology Business Entities and Services functions/sales geographies * Executed management of strategic initiative portfolio to deliver results and drive ROI
senior manager, global business planning
the clorox company
* Major Accomplishment: Implement a successful global sales and supply chain business planning transformation across all product business units, including acquisitions. * Emphasis on alignment, cross functional collaboration, achievement of consensus driven forecast, demand and supply planning effectiveness. * Strong multi-level influencing skills, change management capabilities, and business acumen to affect transformation. * Ongoing role as Sales & Operations Process leader for continuous focus on increasing efficiency * Create innovative and executable responses to new business climates and customer requirements, extrinsic market drivers and competition to achieve 2020 strategic goals
Education
university of san francisco
Activities and Societies: William Bridges Certification in Change Management;Cisco Business Leadership Program;ISO-9000 Certification – Internal Audit Capable;Instructor in Professional Certification program at SJSU for E-Commerce (2001 - 2004);Guest Speaker for Customer Service and Services Strategy & Planning Forums
university of san francisco
Activities and Societies: William Bridges Certification in Change Management; Cisco Business Leadership Program; ISO-9000 Certification – Internal Audit Capable; Instructor in Professional Certification program at SJSU for E-Commerce (2001 - 2004); Guest Speaker for Customer Service and Services Strategy & Planning Forums
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