Carol Malone, AAB, CSPDT, CRCST, CIS, CHL, CER

Lead classroom instruction on sterile processing practices and compliance standards Conduct weekly check-ins with new caregivers to support onboarding Administer and evaluate annual staff competencies Develop training materials, SOPs, and educational resources Track and document training and competency records Coach staff through skills development and performance improvement Collaborate with leadership to address training needs and quality gaps Stay current on industry standards and best practices

From SPD trenches to the stage, I turn chaos into clarity. With real-world stories, practical strategies, and a dash of humor, I fire up chapter and national meetings. Leaving teams inspired, equipped, and questioning why they ever thought sterile processing was boring.

Educate new and existing customers on proper use of The POD multi-tray sterilization container Provide on-site and virtual support to ensure successful implementation and ongoing use Deliver CEU-accredited presentations and educational sessions for healthcare professionals Promote product understanding and best practices to improve workflow and compliance

Supervise CSP Education team to meet operational performance and quality goals Train CSP Educators on onboarding processes and departmental protocols; maintain up-to-date orientation materials Track certification compliance across all UH locations Develop and distribute system-wide educational content for CSP techs using internal platforms Collaborate with Director of CSP on policy development and updates Ensure compliance with DNV and internal audit standards Lead multi-site implementation of new systems and processes across UH hospitals

Oversee daily operations of the Sterile Processing Department in alignment with AAMI standards and infection control policies Manage OR storeroom and inventory, including PAR levels, product updates, and new product trials Coordinate with UH Supply Chain on initiatives such as outdated item removal and product standardization Ensure compliance with regulatory guidelines and support continuous quality improvement

Coordinated departmental relocations from old to new facilities, ensuring minimal disruption to operations Managed offsite storage and organization of used furniture assets Collaborated with Construction Services to reduce project costs by repurposing existing furniture and resources

Managed daily operations of the QualChoice facility Oversaw cafeteria services and vendor coordination Supervised onsite maintenance and repair activities Directed building security and access control Coordinated housekeeping and janitorial services Handled all facility-related functions and logistics

Monitored and optimized company travel expenses, saving $50,000 by strategically adjusting flight bookings Reduced FedEx shipping costs by $50,000 by eliminating unnecessary express services and using more cost-effective options Standardized printed forms across 72 pharmacies, cutting production and storage costs by $75,000 Planned and executed annual 5-day corporate meeting for 500 attendees, including travel, lodging, meals, entertainment, and meeting logistics Coordinated vendor participation and managed a mini trade show as part of the annual event Led year-round project planning cycles to ensure continuous improvement and event success