carol housley

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Managing incoming calls and customer service inquiries * Generating sales leads that develop into new customers * Identifying and assessing customers’ needs to achieve satisfaction * Spent most of my time as a service team leader with responsibilites for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, training, and problem solving

* Responsibilities * Qualify leads from marketing campaigns as sales opportunities * Contact potential clients through cold calls and emails * Present our company to potential clients * Identify client needs and suggest appropriate products/services * Customize product solutions to increase customer satisfaction * Build long-term trusting relationships with clients * Proactively seek new business opportunities in the market * Set up meetings or calls between (prospective) clients * Report to the Business Development Manager on (weekly/monthly/quarterly) sales results