carol baum

* Manage online directory of resources for Georgia pet owners. * Brand development, site traffic growth, SEO and advertising revenue. * Extensive internet research. * Marketing and social media management.

* Recruited and assigned volunteers to appropriate projects. * Implemented new programs for volunteers and local rescue groups. * Created training, marketing and technical documents.

* Managed main office of non-profit organization, including correspondence, member database, donation processing and grant research. * Coordinated annual appeals, drafted annual appeal letters and increased annual appeal donations by 20% in first year. * Proposed and implemented membership renewal reminders to increase renewals/retention by 13%. * MS Access member database management, report writing and data clean up. * Assisted in planning annual national conference and board meetings. * Outreach to caregiver support groups through the US to promote WSA. * Managed special projects as needed.

* Managed national help desk team of 11 support specialists. * Performed software support, troubleshooting and documentation as a support specialist. * Trained end users on healthcare software, standard practices and procedures. * Coordinated new software installations.

* Insurance rating * Insurance quotes * Data entry * Customer service

* Serve as the main point of contact for new and current volunteers. * Recruit and assign volunteers to appropriate projects. * Marketing and outreach to grow our volunteer program. * Create and maintain job descriptions and volunteer documentation.

* Recruited, coordinated and supervised volunteers. * Developed new programs, training and marketing materials. * Web content management of organization, volunteer and event websites. * Heavy use of Google Drive, Google Sites. * Marketing through various outlets, including social media.