carmen díaz-hellín

manager customer experience integration

About

During my 20 + years working career I have spent 21 years in the transport business with 17 of those being directly within a Customer Experience and Care Centre environment. I’ve held a number of different leadership positions reporting directly to the various steering committees of TNT in Spain and currently working for the TNT Global Head Office in Amsterdam (since 2009). Throughout this period I have been able to develop my skills, talent and competencies proving a strong performance in engaging and inspiring people, demonstrating business ethics, champions development, understanding customers and markets and driving for results. My personal approach to work consists of adding enthusiasm and passion to any project I am involved in and always developing a strong team spirit.

Country

spain

City

camarma de esteruelas

Industry

package/freight delivery

Skill

integrity, engagement, inspiration, driven by results, business ethics, leadership, people management, customer service, customer focus, continuous improvement, customer experience, process management, forecasting, process mapping, process improvement, team management, team leadership, management, strategy, logistics, business process mapping, operations management, business process improvement, erp, air freight, supply chain, supply chain management, transportation, human resources, logistics management