Carmen T.

Senior System Support Engineer @ Swisslog

About

Senior System Support Engineer with a passion for Java development, system optimization, and backend solutions. Experienced in troubleshooting, automation, and improving system efficiency. Always debugging, always learning

Country

Malaysia

City

Petaling Jaya

Industry

Computer Software

Skill

Computer Systems Maintenance, Technical Solution Development, Troubleshooting, Software Quality Assurance, System Performance, System Maintenance, Technology E&O, Continuous Process Improvement, Support Systems, Production Analysis, Computer Literacy, Technical Services, Software Development, Software Design, PL/SQL, Cascading Style Sheets (CSS), SQL, Technical Support, Problem Solving, Programming

Experience

Senior System Support Engineer

Swisslog

2024-7 - Present · 2 yrs 2 mos

Malaysia

- Travel onsite to meet with customers and assist in the smooth transition during system upgrades and new project implementations. - Provide high-level technical assistance to clients and ensure system reliability - Engage with cross-functional teams to troubleshoot complex issues and implement lasting solutions - Focus on enhancing system performance and user satisfaction through proactive support initiatives - Mentor junior engineers and guide them through technical challenges

System Support Engineer

Swisslog

2022-10 - 2024-7 · 1 yr 10 mos

Malaysia

- Provide comprehensive software support across multiple sites, ensuring the seamless operation of the Automation Warehouse System. - Maintain and enhance in-depth knowledge of system functionalities, technical integrations, and performance optimization. - Troubleshoot complex issues and ensure prompt resolution to minimize system downtime.

Software System Support Intern

Swisslog

2022-6 - 2022-9 · 4 mos

Software Intern

Swisslog Malaysia Sdn Bhd

2022-6 - 2022-9 · 4 mos

Gained hands-on experience in troubleshooting and enhancing software applications. Developed skills in software testing and quality assurance. Contributed to enhancing system reliability. Gained a solid foundation in system support, preparing for future engineering challenges.