carmen cemap

In my role, I work with a team of Financial Advisers, working to ensure that all of the client files are as comprehensive as possible to ensure that the strategy put in place meets the clients' needs and financial objectives. With our clients at the centre of everything that we do at CFP Wealth Management Ltd., we specialise in delivering quality, face-to-face Wealth Management advice with a commitment to building trusted and enduring relationships with clients. Our proposition is further enhanced by the distinctive investment approach of St. James’s Place.

To investigate protection, investment and pension advice and ensure the complaints are dealt with in line with FCA guidelines. To deliver outcome of investigation in writing explaining the products, point of sale documents and the advice given. To calculate appropriate course of redress if the product has been mis-sold. To support the continuous improvement team to drive reductions in complaints, eliminate specific complaint types and identify potential risks. To ensure FOS referral rate is below 6% and help identify ways to reduce this department wide. To submit evidence to FOS and liaise with them once complaints have been escalated through customers or third parties.

Advised customers about insurance, savings and investment needs with no cap on who I could see Face to face appointments, 15 appointments per week with 5 self-generated Performed “holistic Fact find” to identify customer needs Researched customer solutions and wrote my own financial planning reports explaining the product and the reasons for the advice given in line with company standards. Completed the setup of any products taken in line with company standards and deadlines. Trained branch staff to identify good leads and opportunities Actively involved in daily branch previews and reviews with branch staff as well as Branch Development hour

* Advised customers about mortgages, insurance, savings, investment and pension needs within company limits (£50k) * Face to face appointments, 15 appointments per week with some self-generated * Performed “holistic Fact find” to identify customer needs * Researched customer solutions and wrote my own financial planning reports explaining the product and the reasons for the advice given in line with company standards. * Completed the setup of any products taken in line with company standards and deadlines. * Trained branch staff to identify good leads and opportunities

* Performed “Fact find” to advise customers about products most suitable to their needs * Developed both loan and mortgage sales leads * Ensured compliance with FSA guidelines

Carried out checks on system and identified and resolved problems Provided technical support to external bank customers using “Financial Director” software within tight timescales Trained customers in the use of the E-banking system Designed and developed training programme for new starters Produced statistics to measure the departments performance