carmen petcu-coroama

* Managing the daily work plan, organise daily picking and packing requirements. * Supervise picking and checking process for accuracy and to ensure customers orders are fulfilled. * Checking the quality of the products ready for delivery * Matching delivered goods against Purchase Orders * Entering delivery details into the warehouse management systems (both handheld scanners and manual entries) * Admin tasks: allocating goods to orders, printing picking lists and delivery notes, check lists * Build and maintain relationship with the customers( weekly meetings). * Full adherence to health and safety policy and procedures. Ensure hazardous materials are stored in accordance with requirements(COSHH). * Induct and train new warehouse operatives. * Ensure stock movements are recorded accurately, participate in stock takes at regular intervals. * Ensure a clean and tidy working environment to aid operational efficiency( 'clean as you go').

* Providing help and advice to customers using organisation's products. * Communicating with customers by telephone, email and face to face. * Investigating and solving customers problems, issuing refunds or compensations to customers. * Being involved in staff recruitment and training staff to deliver a high standard of customer service. * Leading and supervising a team of customer service staff. * Learning about new products and services and keeping up to date with changes.

* Identifying products from customer orders and picking from location * Packing and wrapping goods * Labelling orders ready for dispatch to customers * Move stock around either by hand or using lifting equipment * Loading/ unloading the trailers, putting away goods * Participate in stock takes at regular intervals * Handle any hazardous materials in an appropriate manner * Checking for damaged or missing items * Operate in a safe manner complying with all health, safety and environmental requirements to ensure own safety and others.

* Point of contact between manager, employees and customers. * Assist the manager in organising, planning and implementing strategy. * Coordinate operations. * Supervise and motivate staff. * Monitor operating costs, budgets and resources. * Communicate with clients and evaluate their needs. * Drive recruitment process and training.