Carmen Kwan

• Advise clients on tailored digital marketing strategies to drive patient acquisition and growth for dental practices • Collaborate closely with the delivery team to execute data-driven campaigns, ensuring high-quality outcomes that align with client objectives • Oversee the development of targeted marketing initiatives, including SEO, Google Ads, and Meta ads, to enhance online visibility for dental practices • Provide strategic guidance to the delivery team, aligning marketing efforts with industry trends and best practices specific to dental healthcare • Analyze campaign performance and deliver insights to clients, showcasing return on investment and identifying opportunities for continuous improvement • Foster and maintain client relationships, ensuring client satisfaction and building long-term partnerships with dental practices

• Managed client relationships and acted as a trusted advisor, delivering tailored network solutions to meet their business needs • Identified and qualified sales opportunities, leveraging solutions from AT&T, Cisco, Palo Alto, Juniper, etc. • Collaborated with engineering and technical teams to design and implement customized network solutions, addressing clients' connectivity and security challenges • Conducted regular account reviews and provided insights to support client growth and ensure customer satisfaction • Led negotiation and contract discussions, managing the end-to-end sales cycle from prospecting to closing • Kept up to date with emerging networking technologies, ensuring IBM’s offerings remained competitive in the market • Monitored and reported on sales pipeline, forecast accuracy, and revenue growth for network solutions

• Implemented Statements of Advice (SoA) based on strategies recommended by financial advisors, ensuring thorough preparation and accuracy in documentation • Collated, prepared, and pre-populated required documents, submitting them efficiently and coordinating with relevant stakeholders to ensure timely processing • Liaised with financial institutions to gather information on financial products, supporting advisors in providing informed client recommendations • Conducted Superannuation analysis, delivering insights to clients and aiding in retirement planning decisions