Carly Mancuso

Efficiently oversees office operations, including inventory management, mail processing, and event coordination. Serves as a liaison for internal communications among US and international staff, ensuring seamless information flow. Provides high-level administrative support to the CEO, including calendar management, mail handling, and executing errands. Manages billing processes and maintains accurate financial records. Offers top-notch customer service and technical support, resolving issues and answering questions. Handles HR responsibilities such as hiring, payroll, and onboarding of new employees.

Directed and managed a team of over 100 sales floor members, focusing on training and developing future leaders to drive team success and performance. Oversaw recruitment, staffing, scheduling, payroll, and metrics management, maintaining operational excellence and team cohesion. Addressed and resolved escalated issues with high-level problem-solving skills, ensuring swift and effective resolution of complex challenges. Promoted Target’s commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Upheld a culture of ethical conduct, safety, and compliance, ensuring adherence to company policies and industry regulations.

Acted as a key influencer for store leaders and team members, ensuring a deep understanding of visual merchandising principles and standards. Led the implementation of the company’s visual merchandising strategy, including visual standards and signing, to enhance store presentation and customer engagement. Supported team onboarding and facilitated continuous learning initiatives to address knowledge and skill gaps, using a combination of training, influence, and hands-on experiences. Delivered exceptional service and created an outstanding shopping experience for guests by effectively executing visual merchandising and maintaining high standards of store presentation.

Efficiently managed salon owner and technician calendars, providing daily administrative support to ensure smooth operations and effective scheduling. Coordinated and supported on-site meetings and events, including handling reservations and catering requirements, to enhance client and staff experiences. Oversaw inventory management, processed purchase orders, and maintained the salon’s website and social media platforms to drive engagement and business growth. Played a key role in building and developing a profitable woman-owned small business, contributing to its success and reputation in the community. Recognized with the “Top Salon” award by Good Times Magazine, highlighting exceptional service and performance in Santa Cruz.

•Receptionist: Capitol Toyota, San Jose, CA •Lead Teller: Citibank, San Jose, CA •Event Coordinator/Server: Zen Lounge, Mountain View, CA

Acted as a liaison between tellers, merchant services, and senior management, providing daily support to the branch manager and ensuring seamless communication and operational efficiency. Managed staffing and scheduling to optimize branch performance and service levels. Resolved escalated issues and complaints, delivering exceptional customer experiences and maintaining high service standards. Exercised critical decision-making to ensure proper compliance with regulatory and operational standards. Served as a district trainer for new tellers and banking practice courses, facilitating effective training programs and knowledge transfer.