Carlyle Peters

• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment. • Determines method of shipment, utilizing knowledge of shipping procedures routes and rates. • Handles ordering, receiving, stocking and inspecting parts and equipment needed for the day-to-day tasks of aviation mechanics and maintenance workers. • Keep records, manages and distributes stock related to the operation of planes and airline vehicles. • Receive stock, issue and ship aircraft parts and materials to domestic and international locations. • Maintains neat and organized store room and ensures quick location and movement of parts on short notice. • Valid Forklift License: Counter Balance (Propane & Electric)–Narrow Aisle Reach Class ii (Electric) -Walkies/Rider Pallet iii (Electric)

One of the largest electronic transaction processing companies providing comprehensive business-to-business payment card and processing services. Reported to the Vice President Sales and Small Businesses. • Managed high level accounts and followed up diligently on leads, maintained database of generated leads, and compiled productivity reports to ensure continuous business development. • Maintained high level customer service through building relationships and communicating with customers on a regular basis. Via phone or email, informed potential customers about new products and services, current promotions and specials, and responded promptly to requests for information. • Created spreadsheets to track customer communications, and input notes, dates and/or activities in order to appropriately follow-up and eventually secure business. • Analyzed customer lists and identified potential retail customers/leads. Contacted Store Managers or appropriate decision makers to present and educate on services and cost saving options, leading to new sales on a continuous basis. • Participated in weekly Team Meetings to discuss sales strategies and wins with colleagues to share learnings and benefit from different experiences.

Received Recognition Award as one of the top three performers, and received Master’s Club award in Gold/Platinum/Diamond from 2007 to 2009 for overachieving the given quota by 200%. • Managed high profile retailers and small businesses customers and prospects, including Yuk Yuks, Hoops Sports Bar & Grill (8 locations), Dairy Queen, Exhibition Place etc. through focused and dedicated customer support. • Offered training and coaching to junior Merchant Services Sales employees in their sales efforts by guiding them through the sales and presentation process, being available for questions and providing suggestions for performance improvement. • Coordinated with Commercial and Retail Account Officers, Merchant Advisors to schedule and complete calls with existing or potetial customers in order to develop new Merchant Services business. • Prepared agreements, implementation documents and procedures in order to establish new customers on the database. • Performed timely follow-up concerning newly implemented Merchant services to ensure customer was satisfied and/or carefully understood the mechanics of the service. • Met with Commercial and Retail Account Officers to review their accounts and identify prospective customers for merchant services products. • Actively listened to customers’ inquiries and complaints, and assisted in identifying resolutions. For issues related to other services/departments, communicated and networked with other service providers to appropriately refer customer issues. • Assisted in preparing proposals for potential customers by gathering information on customer with respect to history, activities, etc. in order to appropriately develop proposal content. • Submitted completed contracts and applications for review and approval. Coordinated with credit and accounting administration to ensure contracted leads were activated and applications completed and processed in a timely manner.