carly taia

* Assess and process applications for the issue and renewal of licences/permits in accordance with the Dangerous Goods Safety Act 2004, completing within the service level agreement * Work in a team to deliver licencing/permit and associated functions of the branch ensuring it is done efficiently and effectively * Provide exceptional customer service to internal and external customers in person, via telephone or in writing * Perform financial transactions including processing payments and refunds, reconciliations, daily banking and associated record keeping * Maintain records associated with the licences/permits and other associated tasks * Perform administrative and support tasks such as stationary and stores administration as directed

* Answering approximately 40-60 calls per day within a structured compliant format ensuring all KPIs were met * Informing customers/financial advisors of the legislation in place surrounding superannuation. They can cover: * Taxation requirements, concessional and non-concessional cap limits, rollovers, notice of intent to claim tax deductions, investment strategies and switches, early withdrawal of funds * Keeping informed with on-going changes in legislation, making sure information given to the public is accurate and up to date * Helping customers/financial advisers understand End of financial year statements fees and charges potential growth or loss of investments * Educating and helping customers/ financial advisors on what is available to them regarding their superannuation, enabling them to make an informed decision

* Providing assistance and administrative support to project and programme managers * Proactively coordinating programmes and acting as central point of contact for the programme team * Developing and maintaining programme and project documentation * Arranging meetings and booking rooms * Taking minutes at project meetings * Ensuring the issues, risks and change request registers are maintained * Building and maintaining effective relationships

Founded in 1988, BEST Pacific Institute of Education's aim is to champion our Pasifika Students in building great futures for themselves, their Families and their Community - Becoming the best they can be!

* Answering and assisting all phone queries presented, ensuring call quality KPIs are met * Email/Fax Enquiries – Responding in a prompt and efficient manner with clear communication * Assessing and generating Repeat Business Applications from phone and email queries * Processing Applications – ensuring customers meet minimum requirements for finance * Ensuring all work queues are processed in a timely manner within specified turn around requirements * Liaising and working with other departments * Providing Credit Decisions to Customers, Retailers and Area Managers * Maintaining Privacy and Policy requirements * Timely handling of complaints to prevent unnecessary escalation