Carly Luttrell

Sales and Operations Manager @ Drybar

About

Results-driven leader with experience in the beauty and hospitality industries, currently serving as a General Manager at Drybar Shops and as a Key Manager and Bartender at Outback Steakhouse. I am a University of Arkansas graduate with a Bachelor of Arts in English (Creative Writing emphasis) and a Minor in Spanish, earning a 4.0 GPA. I enjoy learning new skills, communicating with others, solving problems, and applying creative thinking to deliver exceptional experiences in fast-paced environments.

Country

United States

City

Fayetteville

Industry

Retail

Skill

iCIMS, Booker Business Management Software, Booker, Business Analysis, Restaurant Operations, Menu Development, Print Production, Beverage Manufacturing, Creativity and Innovation, Sales Performance, Satisfied Clients, Multi-task & Handle High-volume Workloads, Sustainable Communities, Financial Transaction Processing, Creative Writing, Pre-commissioning, Team-focused, Proactive Leadership, Teamwork, Cross-functional Partnerships

Experience

Sales and Operations Manager

Drybar

2025-1 - Present · 1 yr 9 mos

Fayetteville, AR

Key manager

Outback Steakhouse

2024-8 - Present · 2 yrs 2 mos

Bartender

Outback Steakhouse

2024-1 - Present · 2 yrs 9 mos

Springdale, Arkansas, United States

Server Trainer

Outback Steakhouse

2023-6 - Present · 3 yrs 4 mos

· Conduct training for new employees while adapting to seasonal and regional variations. · Demonstrates exceptional multitasking abilities by balancing responsibilities among staff, guest services, and restaurant operations. · Assist guests with placing orders and making specialized purchases. · Maintains a record of outstanding sales performance, consistently ranking in the top 20% each shift. · Articulately described menu items, tailoring product suggestions to customer preferences. · Maintained a positive and engaging demeanor with customers to foster a fun and welcoming atmosphere. · Demonstrated proficiency in preparing a wide array of hot and iced beverages with precision, resulting in high customer satisfaction. · Conducted financial transactions with accuracy, ensuring proper payment collection and change dispensation. · Engaged customers thoughtfully, ensuring interactions were friendly and respectful. · Efficiently managed to go stand orders, prioritizing prompt service. · Knowledgeably described menu items, recommending products aligned with customer preferences. · Skillfully handled financial transactions, ensuring accurate payment collection and change distribution.