Carlos Carlos

Lidero iniciativas de modernização e evolução tecnológica. Aceitei o desafio de conduzir a transformação digital da companhia, modernizar a arquitetura de TI e estruturar uma operação capaz de sustentar o crescimento do negócio, integrando sistemas, fortalecendo governança e elevando eficiência. Principais resultados ✓ Reestruturei a arquitetura de TI e modernizei a infraestrutura, elevando disponibilidade, segurança e eficiência, com redução de custos. ✓ Liderei o desenvolvimento do ecossistema digital (CRM, App, Portal, IA, BI, BPM), integrando a jornada do cliente. A plataforma gerencia mais de R$ 4 bilhões em vendas e 500 mil leads com alta confiabilidade. ✓ Conduzi a migração para AWS, garantindo escalabilidade, governança de dados e melhoria de performance. ✓ Estruturei Governança de TI com ITIL, COBIT e SLAs, reduzindo falhas e aumentando previsibilidade. ✓ Implementei agentes de IA para pré-venda e atendimento, garantindo 100% de cobertura dos leads, atendimento 24/7 e redução da demanda do SAC por automações integradas ao CRM e ERP. ✓ Estruturei a área de BI com mais de 40 dashboards, fortalecendo decisões estratégicas. ✓ Implementei automações e BPMs com mais de 50 processos mapeados, reduzindo tarefas manuais e ampliando rastreabilidade. ✓ Integrei ERP, CRM, App e Portais, reduzindo retrabalho e aumentando consistência das informações. ✓ Otimizei o Supply Chain com automações no ERP e RPA (NF, Contas a Pagar e Conferência Fiscal), reduzindo erros e aumentando agilidade. ✓ Reestruturei a área de TI e renovei o parque tecnológico com análise de ROI, elevando maturidade, eficiência e previsibilidade orçamentária. ✓ Implantei nova Intranet e plataforma ITSM/ESM, ampliando integração e comunicação interna.

I took over IT management with a focus on increasing technology maturity, structuring processes, strengthening governance and ensuring high availability, preparing the area to support the company’s accelerated growth. The business required modernization, efficiency and agility, as well as leadership capable of integrating technology and corporate strategy. Key Results ✓ Built and led high-performance teams, organizing roles and increasing autonomy, improving productivity through agile practices and results-driven management. ✓ Developed technology strategies aligned with business goals, connecting IT with Marketing, Sales, Finance and Engineering, accelerating digital solution adoption. ✓ Ensured system stability and high availability by improving infrastructure and processes, reducing failures and enhancing user experience. ✓ Optimized costs and vendor contracts through CAPEX, OPEX and SLA analysis, increasing financial efficiency and service performance. ✓ Led continuous improvement initiatives, reviewing processes and reducing rework, improving operational efficiency. ✓ Led ERP projects, enhancing integrations, reducing operational errors and increasing data reliability. ✓ Implemented governance practices based on ITIL, COBIT and agile methodologies, increasing predictability and service quality. ✓ Strengthened information security by improving policies and controls, reducing risks in critical environments. ✓ Negotiated with strategic vendors based on metrics and SLAs, improving service levels and reducing inconsistencies. ✓ Promoted a culture of innovation through automation and digitalization, increasing productivity and competitiveness.

Active member of an exclusive group of more than 100 CIOs from multiple industries in São Paulo, focused on technology innovation, digital transformation, and IT leadership development. Key Activities ✓ Participate in executive forums to exchange best practices in IT leadership and governance. ✓ Evaluate and validate emerging technologies presented to the group. ✓ Co-organize events and executive meetings with technology vendors. ✓ Present successful case studies and high-impact initiatives. ✓ Provide mentorship and support in career transition programs. ✓ Engage in social responsibility initiatives in partnership with NGOs. Impact ✓ Collaborate with technology leaders to accelerate innovation, share strategic knowledge, and strengthen the IT ecosystem in Brazil.

Restructured the IT department, strengthened governance, standardized processes, modernized infrastructure, and ensured stability of mission-critical corporate systems. The organization required modernization of its technology foundation, improved security, operational efficiency, stronger integrations, and closer alignment between IT and business strategy. Key Achievements ✓ Restructured the IT department, organizing processes, roles, and responsibilities, improving operational efficiency and business support. ✓ Implemented IT Governance with standardized services, processes, and controls, reducing inconsistencies and increasing delivery predictability. ✓ Redesigned network architecture and implemented new corporate firewalls, strengthening security and system stability. ✓ Led the technical implementation of TOTVS ERP, including integrations, parameterization, and system stabilization, increasing reliability in administrative and financial operations. ✓ Implemented and configured Microsoft 365, improving collaboration, productivity, and corporate communication. ✓ Strengthened information security and business continuity practices, enhancing policies and access controls while reducing operational risks. ✓ Coordinated integrations between TOTVS ERP and internal systems, reducing rework and improving process efficiency. ✓ Modernized IT infrastructure, upgrading technologies and increasing stability of critical business systems. ✓ Managed IT budget, vendors, and contracts, improving financial efficiency and ensuring performance-driven service agreements. ✓ Acted as liaison between IT and Finance, Sales, Operations, and Engineering, translating business needs into effective technology solutions.

Took on the challenge of acting as a specialized TOTVS ERP consultant, supporting companies in implementation, optimization, and stabilization of critical business processes. The objective was to ensure ERP modules operated efficiently, reduced operational failures, improved data reliability, and supported Finance, Controlling, HR, and Operations. Key Achievements ✓ Implemented and parameterized TOTVS modules, aligning system configuration with business processes and reducing operational errors. ✓ Conducted functional and technical analyses to identify gaps, propose improvements, and optimize critical workflows. ✓ Supported multiple clients simultaneously in complex production environments, ensuring system stability and performance. ✓ Delivered training sessions for key users, strengthening system adoption and reducing operational dependency. ✓ Corrected inconsistent processes and aligned business rules across departments, improving ERP adherence to real operations. ✓ Produced functional and technical documentation, ensuring traceability, standardization, and lifecycle support. ✓ Supported integrations between TOTVS ERP and internal systems, ensuring data consistency and reducing communication failures. ✓ Provided senior-level support for critical incidents, ensuring operational stability and rapid resolution. ✓ Collaborated with internal and external teams to drive continuous improvements and increase user productivity.