Carlos Piaggio

Carlos Piaggio

Global Shared Services Director @ Allied Global

About

Specialties: Workforce Management, Reporting, Information Systems, Six Sigma, Data Analysis, Data Science, Machine Learning

Country

-

City

Argentina

Industry

Outsourcing/Offshoring

Skill

Centro de llamadas, Liderazgo de equipos, Workforce Management, Administración y dirección de empresas, Business Development, Telecomunicaciones, Gestión de los recursos humanos, BPO, Call Centers, Outsourcing, Contact Centers, Data Center, WFM, Strategy, Business Intelligence, Integration, CRM, Customer Experience, Wireless, IT Outsourcing

Experience

Allied Global

Global Shared Services Director

Allied Global

LinkedIn
2023-4 - Present · 3 yrs 6 mos

Guatemala, Guatemala

Global Shared Services Director | Allied Global Leading the Workforce Management (WFM), Perfromance Excellence and Operational Control areas to deliver excellence across multiple locations and clients. With a focus on optimizing processes and achieving results, I drive strategic initiatives that enhance performance and efficiency in the contact center industry.

Apex America

Director de WFM y GTR

Apex America

LinkedIn
2021-11 - 2024-12 · 3 yrs 2 mos

Córdoba

Apex America

Gerente de Data Strategy

Apex America

LinkedIn
2019-11 - 2021-11 · 2 yrs 1 mo
Apex America

Gerente de Control de Gestión Operativa

Apex America

LinkedIn
2014-10 - 2019-10 · 5 yrs 1 mo

Córdoba, Argentina

Apex America

Gerente de WFM & Servicios de Información

Apex America

LinkedIn
2010 - 2014-9 · 4 yrs
SYKES

OMD Manager - Workforce Managemet & Information Services

SYKES

LinkedIn
2008-11 - 2010-11 · 2 yrs 1 mo
SYKES

Coordinador de Gestión Operativa

SYKES

LinkedIn
2007-4 - 2008-10 · 1 yr 7 mos

Education

Universidad Nacional de Córdoba

Universidad Nacional de Córdoba

LinkedIn

Data Science

2019 - 2019

Carlos Piaggio's Contact Information

Email

******@***.com

Phone

(**) *** ****

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