Carlos Newman

Service Delivery Manager responsible for governing and delivering digital product contracts, ensuring strategic alignment, high-quality delivery, and consistent value generation for clients. Proven experience in end-to-end project management, from the Lean Design phase—supporting scope definition and solution direction—through project kick-off, executive stakeholder management, and final delivery. Strong background in digital product lifecycle management, including backlog prioritization and validation, ensuring alignment with business needs and a results-driven approach. Solid experience in IT Governance and Data Management, with a focus on operational efficiency, compliance, and enabling data-driven decision-making. Extensive experience leading and implementing Artificial Intelligence (AI) initiatives, delivering scalable, business-oriented solutions.

Project Manager for the implementation of the SOS System to support Ecovias — an innovative solution leveraging sponsored data and AWS architecture/infrastructure to deliver a mobile application to highway users. Acted as both Scrum Master and Project Manager for the delivery of a digital incident-reporting app for Ecorodovias, managing a squad of 8 professionals. Telecommunications Project Manager responsible for delivering multiple large-scale projects for companies including ABR Telecom, V.Tal, Oi, Claro, Brisanet, and BT Telecom. Led internal project teams to deliver services to clients, overseeing the entire project lifecycle from Kick-off to Final Delivery. Provided support in project portfolio management for the Technology Directorate, including the development of portfolio management standards and best practices. Managed project schedule, scope, risks, and other key knowledge areas to ensure successful project implementation. Key Achievements and Results: Successfully delivered the SOS Project for Ecovias within a very short timeframe, securing a high-value contract for Datami. Implemented multiple systems for Brisanet, including successful integration with SAP. Led the implementation of various projects aimed at enhancing and evolving systems for ABR Telecom.

I worked as a Scrum Master responsible for one Squad for developing software for the customer BEES-ABI to implement the Vendo APP in those countries: Mexico, Colombia, and Ecuador. Responsible for guaranteeing all Scrum Events (Daily, Planning, Release, Sprint Review, Retrospective, and refinement). Also, I´m working with risk management and team management to deliver the backlog established with the customer, BA, and PO. I´m responsible for preparing the material for Sprint Review and software DEMO with the team to demonstrate to the customer for each Sprint. The Squad team: BA, Architect, Backend, Frontend, QA. (PO and UX customer in New York). I worked with the BA to contact the customer’s integrators in the (US, Mexico, and Spain) to guarantee the connections with the system. Also, I worked with the JIRA to update and collect all the information in the Sprints and project Roadmap. Key Achievements and Results: Led the implementation of the VENDO mobile application, an e-commerce platform for selling beverages, products, and services in Mexico and the USA.

Working as a Project Manager to develop a Kumulus Methodology with procedures to follow up, established, improve the IT Governance, deliver, and implement the projects. Working as a Scrum Master to do an Assessment for three complex projects at Neogrid. During this time, I worked with an internal team (Architect, Back End, Front End, UI/UX and with a Neogrid technical teams), to get all information to develop the AS IS situation and propose the TO Be Scenario. Working as a Scrum Master in a Project at Neogrid (Connect R2) with a Squad (Back End, Front End, QA and DevOps). Working as a SM in a Project at Neogrid (Connect R3) to implement a Data Science Project with a Squad (Data Science Coordinator and Data Science Engineer). Working as a Project Manager at Kumulus, an internal Project denominated by Advanced Specializations (Microsoft). This project involves all the company, it was created with the goal to increase the process and establish a way to deliver the projects. Key Achievements and Results: Led a major system retrofit to Cloud project for Neogrid, ensuring modernization and scalability. Directed an internal project aimed at achieving Advanced Specializations certification.

Project Manager of Digital Marketing Projects, implementation of software for Mobile applications. Supplier Management USA / India. Project Manager for Digital Marketing application, for holding parties and events through the Alexa device (Amazon). Management Governance and Performance Indicators for evaluation and monitoring of the Marketing area, aiming at finding measurable results for the evolution of AB-InBev's Digital Marketing actions. Transition to the operation of the Crimson Hexagon Listening Project with the objective of (identifying information about all the company's digital assets), and transfer to the company's Solutions team. I am planning for improvement and evolution of CIA Websites, seeking uniformity in development and Reducing Costs. Management of several Suppliers and Vendors (Technologies Development, Azure, Amazon, Marketing Agencies).

Project manager responsible for implementing and delivery Salesforce System across multiple enterprise customers in Brazil. Responsible for implementing the Salesforce marketing cloud, mobile sales for large costumes. Manage the integration with Salesforce, ERP´s Totvs, SAP and Protheus. I am implementing software using the Adaptive Methodology, to manage the projects as a SCRUM and PMI Framework.

Responsible for project management in the IT Governance Department. Implementation of PMO to manage projects, with templates, costs, planning, execution and “monitoring and control”. Project Manager for a large project for the integration of healthcare companies, involving all departments and including IT infrastructure and Systems. I am working as a PMO to implement the following SAP modules: MM, FI, CO, AA, SD, XRT, Hyperion and Mastersaf system. I trained the team on the PMO processes and methodology. Implemented these processes, change management and demands.

Worked as a Service Delivery Manager with a team to support a contract with 110 professionals across several areas like service desk, AMS, field services, asset management, and servers. Responsible for the interface with customers and monthly SLA reviews. Responsible for the CRM of a large contract (+$300K) and management/reporting of operation indicators, working with CA.

Acting at CCR Autoban EngelogTec being responsible for the infrastructure project at BR-163 Campo Grande MSVIA.

Acted as Project Manager and PMO of project CERTICS, Ecosystems Digital and Research, Development and Innovation in Software (R&D Soft), both developed in the Division of Software Process Improvement Information Technology Renato Archer, www.certics.gov.br. Have implemented the PMO to CERTICSYS for the operation and certification, a project developed by the company DEXTRA.