Carlos Mauricio da Silva

Branch Management & Organizational Development Leading a team administrative management of a branch office overseeing a team, with strategic emphasis on implementing industry-leading methodologies and best practices. Spearhead the development and deployment of robust performance indicators and metrics specifically designed to drive measurable results and foster a culture of continuous business improvement. Successfully develop and consolidate an organizational culture centered on operational excellence across four critical business pillars: Operations, Customer Success(CS) and Customer Experience (CX), Commercial/Sales, and Administrative functions. This integrated approach results in sustainable branch growth, strengthened brand positioning in the market, and significantly enhanced customer satisfaction levels. Maintain close strategic alignment with corporate headquarters leadership, ensuring that branch-level initiatives and decisions support broader organizational objectives while adapting to local market conditions and opportunities. This balance between corporate strategy and regional execution enables the branch to achieve both short-term targets and long-term strategic goals, contributing meaningfully to the company's overall success and market presence.

Specialist in management and optimization of logistics operations, with experience in implementing advanced technologies and developing strategic processes focused on efficiency, Growth Strategy and innovation. Planning operational activities with clients, ensuring efficient management of distribution, transportation, communication, technology, design and user experience. Restoration and remodeling of logistics infrastructure, focusing on modernization and alignment with the best practices in the sector. Implementation of advanced technologies and innovative methods, eliminating processes that do not add value and optimizing the allocation of resources. Development and management of the carrier registry, with the establishment of robust control and monitoring mechanisms. Development and execution of action plans to ensure quality, punctuality in deliveries and customer satisfaction at all stages. Identification of bottlenecks, improvement of flows and implementation of continuous improvements to increase efficiency and reduce costs. Main Results: Creation of new operational processes aligned with the concept of Logistics 4.0, incorporating cutting-edge technologies and methodologies. Significant savings for the customer portfolio, with freight cost reductions of between 5% and 35%. Assertiveness in supplier management, including the selection of strategic partners and the definition of new operational scopes. Implementation of New Processes l Revenue Maximization l Results Delivery l Productivity Improvement l AI I Agile Management I Operational Innovation I Logistics 4.0 I Digital Transformation I Problem Resolution I Conflict Management I Process Automation I Logistics and Supply Chain

Management of teams and processes in highly complex hospital environments, with solid expertise in leadership, supplier and inventory management, and implementation of strategic improvements and projects. Main Achievements and Responsibilities: Direct management of a team of 7 sector leaders and 233 employees, ensuring high performance and strategic alignment. Recruitment, training, and ongoing development of talent, promoting a collaborative and efficient work environment. Daily coordination of hospital operations, with direct supervision of processes and alignment between areas to create new flows and methodologies. Expense management and monitoring, with significant results in cost reduction and increased revenue. Development, implementation, and management of operational policies, focusing on efficiency and quality. Strategic performance with ERP systems, optimizing internal flows and processes. Management of contracts for the supply of supplies and services, ensuring partnerships aligned with hospital needs and management of suppliers and logistics. Leadership of innovative projects to solve operational gaps and improve the performance of sectors. Results Highlights: Recognized by hospital management for significant improvements during the Covid-19 pandemic, optimizing processes and methodologies. Reduction of operating costs of over R$400,000 and increase in revenue of over R$800,000. Development of talents in the team, with recognition and engagement of subordinates. Key Competencies: Administration · Conflict Management · Hospital Operations · Performance Improvement · Project Management · Leadership

Consulting and management of client portfolios and strategic development in the areas of marketing, communication, Sales and business. Business structure, boosting revenues and strengthening branding Deal maker. Main Achievements: Founder of a marketing and management consultancy in Vale do Itajaí, Santa Catarina, developing the company from scratch and achieving significant results, with an increase in revenue and customer recognition for the quality of the services provided. Administrative and marketing structuring of a furniture company, resulting in revenue growth of over 40%. Provision of excellent branding and communication services, contributing to the strengthening of local and regional brands. Additional Highlights: The career was interrupted due to the entry into a missionary project, which required a change of state and dedication to a greater purpose. Skills: Project Management New Business Development Marketing Strategy Team Management Leadership Branding and Communication Administrative Support Logistics Management Customer Service Product Analysis and Development Expertise in Microsoft Excel and Operating Systems

Responsible for the distribution of materials throughout Santa Catarina, customer service and support for engineering projects, with solid experience in the development of processes, indicators and customized tools for optimizing operations. Recognized for implementing innovative solutions that generate savings and increase operational efficiency. Main Activities and Responsibilities: Management of engineering materials and equipment services in Santa Catarina, including support for national and local projects, with a focus on the TELECON sector. Strategic planning and customer service, including material reservations and technical support. Development of customized processes and tools for optimizing activities related to scheduling, NF-e invoicing, shipping and monitoring of materials on construction sites. Management and external auditing of logistics indicators, including analysis, order scheduling, follow-up and preparation of detailed reports. Support to the engineering team in implementation, scheduling and logistics service projects. Coordination of shipping, receiving and storage activities of materials, with efficient control through the SAP system. Creation of dashboards and projects for results of logistics indicators and efficiency assurance. Implementation of the Yellow Belt Project, generating savings of over R$1 million for the company. Significant improvement in the logistics distribution process of materials, achieving 100% customer satisfaction in SC and RS. Implementation of new technologies and opening of cities with organized and assertive flows in all operational stages. Technical and Operational Skills: Project and Process Management Distribution Logistics Development of Indicators, Auditing and Inventory Stock Control and Shipping Internal and External Customer Service Management Tools (SAP, Advanced Excel) Implementation of Technologies and Innovation in Processes

Account Management Analyst for Programming and Customer Portfolio Management Data control and movement, billing management and managerial support for decision-making. I worked on issuing electronic invoices and payment slips, monitoring deliveries, controlling inventory and developing operational and administrative solutions focused on efficiency and results. Process Automation: Development of new spreadsheets and tools in Excel, reducing manual processes by 60%. Financial Recovery: Recovery of financial credits and improvement in billing, contributing to the company's financial health. Operational Optimization: Creation of operational scopes and detailed cost assessment, optimizing internal processes. Professional Recognition: Valued by the internal and external team for the performance and positive impact on the company. Inventory Control and Product Analysis Development of Advanced Excel Spreadsheets Customer Portfolio Management (Account Management) Billing for Storage Services, Analysis of Indicators and Data. Delivery Tracking and Monitoring Solutions to Internal and External Problems Process Analyst | Inventory Control | Customer Portfolio Management | Logistics | Billing | Spreadsheet Automation | Credit Recovery | Cost Reduction | Management Support | Administrative Operations | Advanced Excel | WMS | Data Analysis | Operational Efficiency.

Order management, issuing of invoices, organization of delivery logistics and inventory control. Focused on optimizing processes and ensuring excellence in customer service, developing practical and efficient solutions. Creation of Flows and Processes: Implementation of new processes in the commercial and logistics area, increasing operational efficiency and quality of service. Improvement in Customer Service: Development of intuitive reports and dashboards, providing greater transparency and complete monitoring for the customer portfolio. Team Development: Training of the warehouse team, optimizing their processes and increasing productivity. Administration and sending of orders for shipping and logistics support. Issuance of Invoices (NF-e) and organization of delivery logistics. Post-shipment customer relationship, ensuring satisfaction and problem solving. Control of product input and output in the system, ensuring accuracy and efficiency in inventory. Preparation of spreadsheets and dashboards for control and decision making. Logistics | Order Management | Issuance of Invoices | Inventory Control | Customer Service | Operational Flows | Reports and Dashboards | Delivery Organization | Team Management | Logistics Processes | Planning and Shipping | Advanced Excel | NF-e | Commercial Support | Storage.

Invoicing of Invoices, entering the NFe system, returns and Pack List; Localization of processes, identification of the nature of customer requests; creation of reports and spreadsheets, support to management, planning and development of studies, implementation of transportation alternatives, aiming at adapting deadlines and reducing return costs. Main results: Improvement in the company's process and reverse flow, generating financial savings and expansion of the process and creation of new storage processes and the team's internal flow. Invoicing of Invoices, entering the NFe system, returns and Pack List; Localization of processes, identification of the nature of customer requests; creation of reports and spreadsheets, support to management, planning and development of studies, implementation of transportation alternatives, aiming at adapting deadlines and reducing return costs. Main results: Improvement in the company's process and reverse flow, generating financial savings and expansion of the process and creation of new storage processes and the team's internal flow.

Issuance of Invoices – NF-e, and payment slips; Monitoring of deliveries, posting and payment of transportation trips, performing write-offs and control of receipts, development of Excel spreadsheets for better control, analysis of product stock, product registrations, Support for salespeople and drivers, analysis of stock, returns and customer portfolio. Solutions to internal and external problems. Operations in the SAP System environment. Main results: optimization of distribution routes, where we had an increase in the agility of service and support for the operation, improvement in the postings and organization of the sector, reduction in the number of merchandise returns. Issuance of Invoices – NF-e, and payment slips; Monitoring of deliveries, posting and payment of transportation trips, performing write-offs and control of receipts, development of Excel spreadsheets for better control, analysis of product stock, product registrations, Support for salespeople and drivers, analysis of stock, returns and customer portfolio. Solutions to internal and external problems. Operations in the SAP System environment. Main results: optimization of distribution routes, where we gained agility in service and operational support, improvement in launches and organization of the sector, reduction in the number of merchandise returns. Skills: Warehouse Control · Operational management · Distribution logistics · Teamwork · Operating systems · Logistics · SAP · Warehouse management systems (WMS) · Reverse logistics

Análise de Cenários Econômicos, Controladoria Financeira,Estatística e Pesquisa,Operacional Estratégia e Planejamento Empresarial,Gestão Ambiental e Produção Gestão de Pessoas e Liderança, Gestão Financeira e de Custos Integração e Relações Interpessoais, Lean Manufacturing, Manutenção Preventiva MES - Metodologia do Ensino Superior Metodologia da Pesquisa Metodologia do Artigo Científico, Novas Filosofias da Qualidade Planejamento e Controle da Produção, Supply Chain Management, Tópicos Especiais - Seis Sigma