Carlos Manuel Odío

Over the last 15 years, Roca Alliances has served global companies across various industries including technology, media, and marketing. We help USA based companies expand into the LATAM Market or support their global/USA operations from strategic locations across LATAM. We solve four main challenges to our clients: 1. Problems with finding talent. 2. Soaring labor costs. 3. Attrition Levels. 4. Full control of the operation. Roca Alliances has set up diverse multidisciplinary teams, from marketing roles to software developer roles to financial roles, you name it.

SERVICORP was born 10 years ago as a Business Intelligence BPO for financial institutions. In 2006, it opened its BPO Call Center, offering customer service, telemarketing, collection and lead generation, with the main objective of enhancing the overall customer experience for our strategic partners’ internal and external customers, through impeccable execution and the consistent and efficient achievement of results. In 2011, SERVICORP opened its new BPO Branch in Nicaragua, in order to offer its clients business continuity in all of its processes, redundancy and another option to outsource their services. Currently, SERVICORP has been managing BPO accounts for well-known industries in the Central and North American region, in fields such as banking, telecommunications, technology, communications and entertainment. Nonetheless, SEVICORP'S specialty is in tailoring its services to better fulfill its client’s needs, through our special client integration and care process which equals or surpasses any in the industry. The five pillars of the process cover needs assessment to aftercare, and include the entire SERVICORP Management Team. SERVICORP differentiates from other BPOs, due to the fact that we are big enough to eliminate concerns about risk, while small enough to treat each and every client as if they were our ONLY client. Our approach is to partner with our clients and to manage every campaign and project as if our business depended on it. We strive to demonstrate with every interaction the importance of their business which has been demonstrated through the long term relationships with our clients.

EO is an organization that provides a network of entreprenuers as well as a platform for entreprenuers to learn and keep growing.

Market Resource Partners (MRP) is a global provider of strategic marketing and demand generation services for the technology industry. Founded in 2002 and headquartered in Philadelphia, MRP has expanded its reach worldwide with offices around the world. We specialize in the design and execution of B2B marketing programs, executed both on a local and global basis. MRP enjoys the stability of being part of a larger public company, First Derivatives, PLC (LSE: FDP), a $200 million+ UK-based software and consulting firm.

Responsible for coordinating the arrival and transfer of raw material to support build plan schedules for two different microprocessors PSC 2M and Irwindale as well as in charge of the weekly production to support costumer demand. Supported the start up of new ATM site in New Mexico, collaborating with cost reduction experiment which let to the savings of $1.5Mu