Carlos Cruz
Onboarding Manager @ Eccolab Group Co.
About
Ever since I can remember I developed a love for editing, writing, management and digital media; which to this day I continue to learn and expand my knowledge on these subjects. I am also seeking to expand my management and communication skills in order to be able to benefit a company who is in need of a leader and most importantly a team player. I love to problem solve and be able to address and resolve any and all issues that clients may experience through the use of professionalism, critical thinking and modern technological solutions. Graduated with a Bachelor of Science in Media and Communication Studies from Florida State University Class of 2021. Connect with me if you are interested in any of these subjects or if you need someone to help you with any endeavors!
United States
Miami
Hospital & Health Care
iMovie, Client Onboarding, Customer Retention, Customer Service, Customer Satisfaction, Customer Insight, Project Management, Communication, Strategy, Problem Solving, Microsoft Excel, Leadership, English, Analytical Skills, Training
Experience
Onboarding Manager
Eccolab Group Co.
Miami, Florida, United States
• Point of contact for accounts and corporates to ensure lab is working as intended and client is happy • Create, update, and manage Client Profiles on LabNexus web portal, LABDAQ app, and ActivFax • Supports the Customer Service, Data Entry and Login, and Client Services department by providing phone and email support when necessary. • Provide Onboarding Training Sessions for new and existing clients • Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions
Communications Assistant
Mitch Builders
Miami, Fl
Front Service Clerk
Publix Super Markets
Miami, Florida, United States
Helped Customers with their carts and helping them unload groceries if needed.
Customer Service Representative
Moving APT
Answered phone calls and passed them along to service representatives and responded to questions about any moving concerns that customers had
Education
Florida State University
Mass Communication/Media Studies
Carlos Cruz's Contact Information
Phone
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