Carlos Ayala G.

+ Develop and execute a forward-thinking operational strategy. + Lead efforts to streamline and optimize business processes, enhancing efficiency and productivity across the organization. + Collaborate closely with cross-functional teams, fostering a culture of innovation, collaboration and teamwork to achieve goals in alignment with VONMEX's purpose. + Oversee resource allocation, budgeting, and capacity planning to support our growth and scalability objectives. + Define and monitor key performance indicators (KPIs) to track the success of operational initiatives and make data-driven decisions. + Implement quality control measures to ensure the delivery of exceptional products and services to our members and clients. + Build and lead a high-performing operations team, providing mentorship and professional growth opportunities. + Continuous development of state of the art energy solutions for the Mexican market. + Ensure funding and financing of the company’s operation as we keep scaling up.

At V-ON, I am responsible for overseeing the company’s daily operations and ensuring the effective execution of our strategic goals in the EV charging solutions sector. My primary responsibilities include: + Operational Leadership: Spearheading the management of operational processes, optimizing efficiency, and ensuring the alignment of V-ON’s operations with our strategic objectives. This involves overseeing manufacturing, logistics, and supply chain management, with a specific focus on maintaining the quality and reliability of our charging stations. + Partnerships and Vendor Management: Managing key supplier and partner relationships to secure essential resources and foster beneficial collaborations. This includes overseeing enhanced product quality and operational scalability. + Business Development and Expansion: Driving the operational strategies that support our growth initiatives in Mexico’s EV charging infrastructure, particularly in the fast-charging sector. This entails working closely with the marketing and sales teams to ensure our operational capacity aligns with market demands and our brand objectives. + Quality and Compliance: Ensuring that all products and processes comply with industry standards and regulatory requirements. I establish and monitor KPIs to maintain the highest standards in product quality, safety, and customer satisfaction. + Team Leadership and Development: Leading teams across various operational departments, promoting a culture of continuous improvement, and fostering a productive work environment. I am dedicated to empowering my team through effective training, development, and resource allocation to achieve V-ON’s operational excellence. I am committed to supporting V-ON’s mission of driving the transition towards sustainable electric mobility by building a robust and scalable operational foundation, maximizing the efficiency of our processes, and delivering high-quality products that meet the evolving needs of our customers.

Overview of all commercial activities in the auto dealership. One of my main goals is to increase the volume of financial services products including the new Smart Buy product and lease plans. At the same time, improving the customer experience vía the new Smart Sales program and customer satisfaction index.

For the first time, I have the opportunity to see a dealer get built from the ground up. In the following weeks, I will be hiring all personnel of all the different departments and manage operations starting today all through the grand opening on December 2016.

Over the time I've worked for TOYOTA, I've had the opportunity of not only coordinating locally all media and advertising national strategies, but to create our local ones from scratch. My first project, and the only ongoing one, is the revival and enhancement of the corporate identity and branding of the dealerships I manage. Today, I can be proud we have one of the best there is nationwide, from our website to our unique sales booklet. From that point on, I've had the opportunity to create massive campaigns, from customer loyalty and service indexes to monthly sales promotion. I also get to work the customer service indexes and generating the continuous improvement that we stride to have every day. The great thing about working in this dealership group is that all departments have worked in synergy to finally obtain great national scorecard scores. Also, one of the perks of my job is that I also get to sell the vehicles I work to market. This way I get to live the customer relationship day to day. This also helps me because I'm in a continuous learning process so I can generate the ideas for future tasks.