carlos dos santos

business consultant

About

Lead Analyst of Service Improvement

Country

brazil

City

sao paulo

Industry

information technology and services

Skill

itil, soa, websphere, it service management, sql, pl/sql, unix, microsoft sql server, linux, java, windows server, javascript, uml, oracle, xml, software development, desenvolvimento de software, soa, servidor windows

Experience

business consultant

sita

2018-1 - Present · 8 yrs 9 mos

administrative assistant

banco nossa caixa s.a.

2001-5 - 2005-12 · 4 yrs 8 mos

Perform administrative functions related with bank activities, such as customer service and selling bank products.

implementation engineer

cinq technologies

2013-10 - 2015-2 · 1 yr 5 mos

* Configure and Install features on Windows Server * Monitoring Windows performance * Analyze application and server performance * Implement AMS, an airport resource management system * Understand customer needs * Run DB backups * Documentation all environment information * Training the support team * Training the customer users * Troubleshooting Application, Integration and database layers * Technologies: Websphere MQ, Websphere Message Broker, SQL Server 2008, Windows Server 2008, IIS, XML

trainee

techware systems

2006-4 - 2007-9 · 1 yr 6 mos

* Maintenance of hardware: PCs, Notebook, network * Installation, configuration and maintenance of PCs, Notebooks * Installing, configuring and maintaining Linux and Windows servers, Oracle database * Development in Oracle Forms/Reports 6i

software developer

hospital santa casa de são paulo

2008-1 - 2008-11 · 11 mos

senior specialist

sita

2015-2 - 2017-12 · 2 yrs 11 mos

it specialist

ibm

2008-11 - 2010-11 · 2 yrs 1 mo

* Support and system maintenance: * o Database programs support (packages/procedures) * o Reports * o Auditing: programming structures (code) * o Functional support to tax systems: Synchro/Mastersaf * o Participation on homologation process * Elaboration and documentation review * Documentation for integration of Oracle EBS with: Synchro, Mastersaf e Nfe-TrustFiles, Ecomex * Working together business area to knowledge transfer and customer support improvement * Business Analyst: * o Co-coordination of activities with vendors customer * o Review of some works done by the team * o Working with business area to understanding all project demands * Technologies: Oracle Forms, Oracle Reports, PL/SQL, UML.